PATIENT ACCESS ASSOCIATE - GOSHEN - FT DAYS (54596)

Job Summary: 

The Patient Access Associate assists in maintaining a well-organized and functional practice and promotes safe and effective care of patients through support services.  The Patient Access Associate performs clerical duties for the practice including charting, typing, faxing, filing, scanning and telephone communications.  The Patient Access Associate is responsible for collecting patient co-pays and balances.  The associate obtains patient demographic and insurance information and enters that information into the registration system.  The Patient Access Associate is responsible for performing insurance eligibility checks, scheduling appointments, receiving test results, and obtaining physician’s orders.

Service and Quality Standards:

1. Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior

to customers and coworkers

2. People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment

Inspires the trust of others

Acts in accordance with hospital policies, meets the requirement s of the Code of Conduct, and identifies any conflicts of interest

3. Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

4. Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved <