Automotive Sales Manager

 

The Sales Manager ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel;  is responsible for appraising, purchasing, reconditioning, displaying, and merchandising the vehicle inventory; and provides the vehicle department with a supply of marketable vehicles within the dealership and management’s financial guidelines and purchasing policies.

 

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Essential Functions: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)  

The following is a representative list of the duties and responsibilities associated with this position:

• Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
• Hires, motivates, counsels, and monitors the performance of all pre-owned vehicle sales employees.
• Prepares and administers an annual operating forecast and budget for the sales department.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control process in conjunction with the CRC Department.
• Works with the CRC Department to ensure that all vehicle customers are followed up on a consistent basis.
• Maintains vehicle inventory.  Monitors customers’ likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Analyzes sales history and local area trends to determine the best purchasing mix.
• Processes salesperson commission sheets daily and monitors the payroll records of all vehicle salespeople.
• Conducts daily and weekly sales and sales training meetings as requested.
• Establishes and enforces product-knowledge standards.
• Oversees the efforts of salespeople to enhance the image and customer satisfaction rating of the dealership.
• Helps salespeople close deals.
• Ensures 100 percent T.O. (Transfer of Opportunity) of each customer to F&I department.
• Communicates daily with the other sales manager(s) regarding units needed for the vehicle inventory.
• Ensures that salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Develops and maintains outside sources (other wholesalers and retailers) for both buying and selling vehicles.
• Enforces a 60-day vehicle inventory turn policy.
• Plans and controls the display of inventory.
• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Assists in the development of advertising campaigns and other promotions.
• Handles customer complaints immediately and according to dealership’s guidelines.
• Attends General Communication Meetings as requested.
• Maintains a professional appearance.
• Adhere to all company policies, procedures and safety standards 
• Perform other duties as assigned

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Previous automotive sales experience.
• A professional appearance and customer-oriented attitude.
• Excellent interpersonal and telephone skills; well organized and self-motivated.
• Know and understand the federal, state, and local laws, which govern retail