Merchandising Operations - Business Acceleration - Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
 

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
 

Business Overview:
 

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
 

The Merch Ops – Business Acceleration team develops and recommends strategies to improve business performance by working closely with Merchandising leadership in analyzing market trends and dynamics, vendor/brand economics and productivities, customer loyalty, and related assortment optimization opportunities. The team leverages strategic sourcing and vendor negotiation tactics to bolster the impact of strategic recommendations and incrementally improve business outcomes.

The Merch Ops – Business Acceleration, Manager will be charged with supporting and driving select strategy and profit improvement initiatives in partnership with Category Managers and Category Management leadership.

The hiring manager will consider entry level candidates for high potential self-starting, intellectually curious, entrepreneurial new graduates, as well as more experienced professionals with the same qualities.

The hiring manager will consider candidates Wellesley/Boston and, NYC.
 

Primary Responsibilities:

• Perform analysis to identify sales, cost, and profit opportunities across SKUs and vendors through rigorous analysis and research, including: assessment of SKU/Vendor/Brand/Promotional incrementality, competitive benchmarking (space, brands, SKUs), market insights, customer insights (surveys, Customer analytics), vendor insight (cost structures, motivations), and extensive SKU/brand/vendor-level analysis (relative productivity, profitability, brand loyalty, transferability, etc.).
• Enact a customer-first perspective, understanding when to approach problems through a macro, cross-team lens, necessary to reflect how customers shop at CVS (e.g., trips, basket analyses).
• Based on data analytics, drive the execution of performance improvement projects, including getting stakeholder buy-in from cross-functional teams (e.g. Merchandising, Inventory, Analytics).
• Establish working relationships and gain support across all levels and functions within the enterprise including Category Managers, Divisional Merchandising Managers (Sr. Directors), and Retail Team Merchandising Managers (VPs).
• Develop analytical materials to be shared internally during category reviews and assortment discussions with the Merchandising team.
• Provide direct vendor negotiations support to Merchants, including developing “Ask” materials to be shared with vendors.
• Enhance and enforce documentation, archiving, and audit processes for agreements with vendors.
• Work on special projects, ad hoc analysis, and initiatives related to assortment performance and cost reduction and management.
• Use a 'Test and Learn