IT Business Systems Analyst Lead

Job Posting Title:

IT Business Systems Analyst Lead

Department:

Information Technology

Location:

415 SILVER AVE SW

Pay:

$70,325.00 - $108,493.00

Close Date:

February 4th, 2025

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

Business Systems Analyst Lead will perform advanced, specialized work of a professional nature, utilizing skills requiring technical expertise and an understanding of complex analytical procedures, and systems and business processes and functions. Will work with a significant amount of independent authority and judgment. Incumbents will lead a project team and/or provide expertise in information systems analysis, including definition of user requirements, feasibility studies, design, program specifications, testing, and implementation.

Business Systems Analyst Lead will also perform support activities of computer hardware and software systems to meet business needs. Support activities can include any of the following functions: Analysis, configuration, testing, implementation, upgrades, troubleshooting, maintenance, and safeguarding of applications such as Human Resources Capital Management (HCM), Enterprise Resource Planning (ERP – SAP), Records Management System (RMS), Jail Management System (JMS), or other various applications, to ensure departmental business needs are meet.

DUTIES AND RESPONSIBILITIES

1. Provide customer support to departmental end users for application-related issues.

Offers guidance as necessary.

2. Perform various application quality assurance activities such as testing, troubleshooting, and debugging application functionality to resolve issues.

3. Create and coordinate daily/weekly/monthly proactive tasks to ensure continued consistent functionality and availability of applications and the tasks/jobs that interface with the applications.

4. Maintain effective communications between vendors/consultants and departmental users to coordinate work, troubleshoot, solve application-related or other issues, and plan implementation of new functionality.

5. Consult with departmental customers and stakeholders to identify business functions that can be improved by the implementation of enhancements to existing applications or new hardware and/or software solutions. 

6. Map business processes, gather and analyze user/business requirements, prepare technical documentation such as system design specifications, system flow diagrams, procedural plans, and testing plans. Determine design and integration requirements. 

7. Provides recommendations for improving hardware and/or software in order to accomplish business goals; Develop plans to initiate improvements.

8. Coordinate design, development, integration, and implementation processes with system programmers, network analysts, database administrators, and server administrators to ensure inter-operability across multiple platforms and technologies.

9. Conduct training pertaining to the use of new applications or functionality for users and/or other information technology staff.

10. Ensure application security and integrity through design and implementation of proper user access levels and/or software versions, in order to remain in compliance with auditor requirements, county rules and regulations, and state mandates.  

11. Serves as a technical expert within area of assignment, providing guidance and direction to other professional staff and resolving complex problems; participates in creating strategic plans for systems/applications development and modification within area of expertise.

12. Leads the work of subordinate professional information technology staff within an assigned work unit; directs the work of peers and/or subordinate professional information technology staffed on assigned projects.

13. May serve as a project manager over routine systems-related projects that are small to medium in size and require limited staff and resources. May perform other project management-related duties as assigned.

14. Participate on committees and task forces. 

15. Attend meetings, conferences, and training sessions.

16. Provide afterhours technology support as assigned.