Senior GTM Enablement Manager, Customer Outcomes (Technical)

Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.

Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.

We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!

About the Team:
Our Go-to-Market (GTM) Enablement team connects Ironclad’s strategy and curriculum to customer value. We equip every customer-facing role with the information, skills, and tools they need to land, adopt, expand, and retain.

Ironclad is seeking a GTM Enablement Manager, Customer Outcomes (Technical) to design and run enablement that levels up our Customer Success Managers (CSMs), Solutions Engineers (SEs), Legal Engineers (LEs), and Professional Services/Support. You’ll translate product and integration depth into field-ready programs that accelerate time-to-value, adoption, and expansion across our install base. This role partners closely with Customer Outcomes leadership and cross-functional GTM teams and reports to the Sr. Manager, GTM Enablement.

What You’ll Do:

• Own role-based curricula for Customer Outcomes (CSM/SE/LE, etc): 30/60/90 ramp, ongoing technical skill paths, and certifications

• Build hands-on programs (bootcamps/sandboxes/POC playbooks) that mirror real customer environments, common integrations, and enterprise security requirements

• Translate releases into field readiness: partner with Product/EPD and PMM to convert features into use-case messaging, demo flows, adoption plays, and customer-facing assets

• Drive adoption & value realization: Health-signal plays, and executive-ready ROI storytelling for CSMs, input on customer QBR templates

• Enable SE excellence: discovery-to-demo frameworks, competitive proof, POC success criteria, and technical objection handling

• Create and maintain playbooks (Seismic) for onboarding, adoption, renewal, and expansion; keep content governed, current, and easy to find

• Blend modalities: deliver live workshops, cohort bootcamps, on-demand modules, and manager toolkits; run train-the-trainer for regional leaders

• Measure and iterate: define KPIs; instrument programs with GTM Ops/BI (e.g., certification rates, time-to-ramp, adoption milestones, POC win rate, GRR signals)

• Partner across GTM: collaborate with Sales for post-sale handoffs, with Partners/PS on implementation readiness, and with GTM Ops and BI on systems and reporting

• Reinforce methodology: weave ValueSelling concepts (business issue, metrics, power, plan) into customer-lifecycle conversations

Who You Are:

• 5–8+ years in Customer Success, Solutions Engineering/Architecture, Technical Enablement, or adjacent GTM roles within SaaS

• Proven track record building technical enablement (onboarding, certifications, labs/POCs) that moves business outcomes (adoption, retention, expansion)

• Comfortable with APIs/integrations, security/compliance concepts, and cloud architectures; you translate technical depth into customer value

• Strong program and project management; you can run multiple workstreams to deadline with clear stakeholder alignment