GCU Hotel, Travel & Event Scheduling Associate

Job Posting Title

Student Worker - GCU Hotel, Travel & Event Scheduling Associate

Position Summary/Purpose:

The GCU Hotel, Travel & Event Scheduling Associate will assist with GCU Hotel front desk arrivals/departures, booking Discover GCU visitor travel and monitoring flights to ensure an exceptional experience for all Discover GCU visitors.

Primary Responsibilities/Accountabilities/Essential Functions:

ESSENTIAL DUTIES and RESPONSIBILITIES:  Include, but are not limited to, the following:

• Assists with booking Discover GCU guest arrival and departure flights, ensuring appropriate flight times based on Discover GCU event parameters
• Assist with monitoring flights for changes that could affect the visitor itinerary
• Greets hotel guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction.
• Manage room inventory and determine rooms for incoming guests
• Manage check in/out procedures
• Assist guests with dining and activity recommendations
• Coordinate shuttle service for guests with attendance luggage
• Assist guests with general inquiries
• Provide as needed support to GCU Hotel departments and teammates to ensure an exceptional stay experience.
• Must be available to work hotel front desk overnight shifts as needed.

Equipment Used and Responsibility:

• None

Qualifications:

• A minimum of one year experience in customer service or hospitality industry.
• Provides a professional image at all times through appearance and dress.
• Able to work well independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Ability to learn and follow all safety, emergency and accident prevention procedures.
• Must be fluent in English, ability to read and write.
• Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.

Experience/Education:

Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment:

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student.
• Maintain good financial and academic (SAP) standing with the University.

You may be subject to termination if you fall below the minimum requirements.

Physical Requirements:

• Standing: 4-8 hours a day

• Walking: 4-8 hours a day

• Lifting: Frequently

• Carrying: Frequently

• Pushing: Frequently

• Bending: Frequently

• Squatting: Occasionally

• Kneeling: Occasionally

• Climbing: Rarely

• Reaching: Occasionally

• Grasping: Frequently

• Fine Eye to Hand Coordination: Continuously

• Driving: None

• Work Environment: GCU Hotel on site. Work performed is inside / outside, subject to variations in temperature and weather, equipment noise and dust.

Pay Rate: Minimum Wage

Anticipated End Date: June 30, 2025