Manager, Field Services Manager (Onsite)

Date Posted:

2026-07-08

Country:

United States of America

Location:

US-WA-EVERETT-11404 ~ 11404 Commando Rd ~ COMMANDO

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Collins Aerospace is seeking a dedicated and experienced Field Service Supervisor to lead and coordinate a team of Field Service Technicians. This role involves overseeing technical support activities, including aircraft product rework, installation support, and supplier modification changes/upgrades. The Field Service Supervisor ensures the team’s adherence to processes and procedures, meeting aircraft production milestones and team objectives, developing and counseling direct reports, and effectively communicating with Boeing Supplier Management and Collins manufacturing facilities to resolve technical problems and address design issues.

What You Will Do

• Work with the management team to plan, develop, implement, and oversee policy deployment plan actions aligned with the overall business plan objectives and targets

• Manage performance of technicians and lead with flexibility, determining how assignments are completed (e.g., objectives and approaches to completing work)

• Drive development of direct reports through counseling, mentoring, and leading by example and ability to have conversations to improve performance

• Set day-to-day goals for team, ensuring short and long-term operational and production goals are met

• Ensure adherence to all Collins, Boeing, and FAA policies, practices, and procedures of Field Support team members and Collins’ visitors

• Ensure full regulatory compliance culture in Global Trade, EHS, Ethics, Quality and more

• Lead cost-reduction initiatives to enhance profitability and business sustainability

• Make and implement modifications to Field Support team’s system and processes to resolve problems and/or improve operational effectiveness

• Foster a high-engagement culture built on respect, empowerment, communication, and collaboration

• Establish strong cross-functional communication with departments to align business goals and timelines

• Develop talent and succession plans for leadership continuity and team stability

• Communicate with a variety of internal and external department entities: Field Support team, Collins’ manufacturing facilities, external airline customers and Boeing manufacturing partners:

• Reporting work progress

• Participating in customer-facing meetings to review quality and product performance, address customer complaints and resolve problems

• Coordinating with Collins Engineering in determining and solving equipment design problems, evaluating product performance and conducting field trials

• Assist Collins Program Management with determining post-Delivery commitment obligations

• Establish and maintain professional relationships with customers and business partners

Qualifications You Must Have

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience

• Experience/Knowledge of all aspects of the business, including EH&S, people development, regulatory, quality, operational, technical, and financial requirements

• Proven leadership experience required with strong motivation, people development, and decision-making skills

Qualifications We Prefer

• Prior field support and supervisory experience preferred

• Aviation o