Travel Concierge New York

Looking for fun and engaging call center experts to become travel and itinerary artists. We need people who can create amazing experiences for our ultra-high-net-worth members in our call center, no matter how big or small the request is. We are dedicated to the idea when our members call us they can be given fantastic possibilities and we ensure that their expectations are not just fulfilled but surpassed.

The Lifestyle Managers in our call centers have a rare set of people skills over the phone which allows them to get out in front of problems and proactively help customers with potential troubles. Lifestyle Managers are masters of juggling many websites and applications open on their desktops while seamlessly speaking with the member.

Other Job Duties

Is it busy? A thousand times, yes. We are growing and have strict deadlines. At times it can get so busy you might forget to exhale but that’s ok because we’ve got your back and we’re always here to remind you to take a much-needed breather. We strive to create a workplace for our Lifestyle Managers that encourages community, results, and growth.

We aim to be the world’s most trusted customer service company, and we happen to book travel, tickets, and dining experiences. One way we earn our members’ trust is by being available when they need us, 24 hours a day, 7 days a week. This means that our Lifestyle Managers work a 40hr schedule that includes working late (til 11 pm), working weekends, and is adaptable to meet the needs of our members.

Last, we're looking for someone who matches our approach to life in general. We need people who love to laugh, embrace change, give off infectious positivity, and have an unrelenting passion for service in every aspect of their lives. Looking for someone who will have a commitment to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence. If you feel you are interested we'd love to talk to you.

Requirements

• Must write in English with no grammatical errors
• Must have high-touch customer service experience
• Must be able to work onsite
• Must work late (until 11 pm) and on weekends. Will be paid 1.5x base salary for ANY weekend hours worked
• Must be able to sit in an onsite classroom setting for 6-8 weeks.
• Must pass 90-day training period testing to move forward
• Must commit to supporting the delivery of Ten’s environmental, social, and governance goals, and promoting policy adherence

Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”

Benefits

Below are some of our benefits outside of Medical, Dental and Vision benefits.

• 1.5x your base salary for any weekend hours worked.
• Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
• 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
• 3 extra float days after 2 years of work.
• Sabbatical every 5 yrs. of work.
• Tuition reimbursement
• Full catalog of learning modules that cover a wide range of categories. f