Cloud Solution Architect for D365

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

• The Cloud Solution Architect for D365 will support customers through focused technical engagements aimed at improving the health, performance, and success of their Dynamics 365 and Power Platform implementations.

• Combines deep technical expertise across Dynamics 365 Customer Engagement: Dynamics 365 Sales, Service, and Field Service, Microsoft Dataverse, and the broader Power Platform with strong consulting skills to educate customers, guide solution architecture, and proactively assess their environments.

• Leverage product knowledge, administration experience, and training delivery capability to help customers optimize, and modernize their Dynamics 365 solutions.

• The ability to assess Dynamics 365 applications, integrations, governance processes, and platform configurations end‑to‑end, identifying risks, aligning implementations to best practices, and delivering clear, actionable recommendations that improve system reliability, health, performance, and long‑term maintainability.

• Collaborate with customer stakeholders and internal teams, strengthen platform configuration, and support customer success through repeatable, high‑quality service delivery.

• Assess customer Dynamics 365 Customer Engagement and Power Platform implementations across architecture, configuration, integrations, and environment setup.

• Ability to assess Dynamics 365 and Power Platform security and access models, including security roles, Business Units, teams, and user permissions.

• Evaluate the effectiveness of customer health, operational processes and environment administration practices.

• Conduct in‑depth technical analysis of Dynamics 365 Customer Engagement apps, Dataverse structures, and app configuration.

• Review and enhance customer solution quality by contributing feedback to offering, validating implementation patterns, and strengthening application health through best‑practice guidance.

• Identify risks, blockers, misconfigurations, and performance issues across D365 Customer Engagement infrastructure, customizations (plugins, workflows, JavaScript, C#), data models, integrations, and overall environment health.

• Recommend improvements aligned with Microsoft best practices for Dynamics 365, Dataverse, Power Apps, Power Automate, platform governance, ALM processes, and enterprise CRM modernization.

• Deliver professional, customer‑facing documentation summarizing health assessment findings, environment configuration reviews, and recommended next steps for long‑term platform success.

Applicant will have access to export-controlled material and must be a US person defined as a US citizen, US permanent resident, or has achieved refugee status or been granted asylum in the US.

Basic Qualifications:

• Minimum 9 years of work exp

• Ability to assess Dynamics 365 applications, integrations, governance processes, and platform configurations end to end, identifying risks, aligning implementations to best practices, and delivering clear, actionable recommendations that improve system reliability, health, performance, and long term maintainability.

• Highschool/GED Diploma

Preferred Qualification:

• Dynamics 365 Sales

• Dynamics 365 Customer Service