Category Manager, DTC eCommerce – Home Entertainment – Ridgefield NJ

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

This is an opportunity to be part of a cutting-edge and growing team within the Home Entertainment (HE) category for our eCommerce Direct-To-Consumer (DTC) business. This person will manage a portfolio of HE products, including Audio & and Memory. We seek someone to drive business growth through rigorous planning and execution of strategic initiatives focused on the consumer experience. You will build a best-in-class digital shopping experience to scale across the landscape of desktop, mobile web, mobile app, and Omni Channel sales.

Role & Responsibilities

• Manage: The Category Manager is the general manager of the DTC business for these HE products.  You will work with cross-functional teams on areas such as forecasting, demand generation, merchandising, marketing, customer experience, finance, fulfillment, P&L management, post-sale service, Omni Channel execution, and more.
• Build: Help build a best-in-class digital experience focused on an end-to-end shopping journey focused on the customer, brand, and product. Build and execute GTM strategy working with stakeholders from product management and engineering.
• Optimize: Synthesize data into meaningful insights to 1- enable consistent and timely decisions to help grow the business. 2- Optimize for conversion from product discovery throughout the journey ending with delivery. 3-  Identify areas of improvement opportunities and drive operational efficiencies.

Skills:

• Execution. Passionate about process. Someone who can see the big picture and continually improve ways of working. You can flawlessly execute and have a relentless focus on driving towards objective goals.
• Results Oriented. Data-driven, customer-centric, story-teller who is passionate about leveraging insights to make recommendations and drive change. You always think about the customer first and are persistent in the pursuit of improving their engagement and experience.
• Digitally savvy and passionate about the intersection of technology and consumer products. You have a relentless focus on optimization and improvement, and always approach business challenges thinking- is there a better way?
• Collaborative, team builder with high organizational EQ who can work cross-functionally and can quickly develop relationships with internal and external stakeholders.

Skills and Qualifications

Minimum Qualifications

• 8+ years of experience in Business Management experience for Technology, Consumer Products, and/or Consumer Electronics.
• Extensive experience implementing category strategy in direct-to-consumer eCommerce. 
• Knowledge and passion for direct-to-consumer eCommerce business practices and operations. Digital UI/UX enhancements experience a plus.
• Ability to facilitate cross-functional teams and navigate matrixed organizations in a global setting.
• Strong analytical, data-driven problem-solving, and decision-making skills.
• Ability to work under pressure and deadlines on multiple initiatives with competing priorities, cutting through noise and focusing on the business impact.
• Entrepreneurial spirit and excellent communication skills (verbal and written)
• Experience with Tableau, Confluence, SQL preferred
• College degree required; MBA a plus.

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