Solution Consultant (Product Owner) - Dealership Performance

Overview and Summary

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. 

 

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives – both professional and personally – so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

 

POSITION OVERVIEW

The Solution Consultant plays a critical role in defining, delivering, and supporting Direct-to-Dealer software solutions. This role contributes to the development of new products and the activation and support of client implementations. The Solution Consultant is also responsible for managing the back-end systems and platforms that power direct to dealer solutions. The ideal candidate is a strategic thinker with strong analytical skills, technical fluency, and a passion for solving real-world dealership challenges.

 

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference. This role is a remote role.

 

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

Essential Duties and Responsibilities

Product Strategy & Development

• Assist in the management of product roadmaps in collaboration with Product Leadership and Development teams.
• Translate business needs into functional and technical requirements, user stories, and use cases.
• Participate in backlog grooming, sprint planning, and scrum ceremonies.
• Conduct competitive research and assess UI/UX enhancements.
• Partner with Solution Managers to ensure product-market fit and end-user value.

Client Implementation & Support

• Support client onboarding, configuration, and activation processes.
• Coordinate with third-party vendors to manage integrations and ensure system health.
• Act as the primary escalation point for implementation and integration issues.
• Perform QA/QC checks and monitor product performance post-launch.

Cross-Functional Collaboration

• Facilitate communication between stakeholders, developers, and customer-facing teams.
• Create and maintain documentation, job aids, and ways of working
• Support internal teams (Sales, Marketing, Customer Success) with product knowledge and analytical support
• Provide advanced support and issue resolution for assigned solutions.

Analytics & Continuous Improvement

• Analyze data to troubleshoot and resolve issues
• Track KPIs, manage system alerts, identify root causes and support fixes/enhancements
• Identify and implement process improvements and technical improvements

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication:  Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication:  Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical Thinking:  Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way<