Sales Analyst IV, Municipal Aggregation Sales Operations

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Job Summary

Municipal Aggregation is a unique retail electric sales channel that sells competitive electric rates to municipalities. This involves a great deal of channel-specific processes and procedures unique to the business unit and industry. The Municipal Aggregation Sales Analyst is primarily responsible for managing enrollment workflow and regulatory compliance of the opt out aggregation process. The Municipal Aggregation Sales Analyst will work with internal teams and external vendors to ensure community contract expectations are met and in accordance with state rules. This position will also help to research issues, identify process efficiencies, and prepare and offer solutions that address issues. The analyst must be flexible, detail oriented, willing to learn, and able to prioritize multiple assignments to meet aggressive enrollment and marketing timelines established by state commissions, utilities, and individual community contract obligations.

Job Description

Key Accountabilities

•Support the Municipal Aggregation business in achieving its sales and operational targets•Perform list management tasks guided by state commission and internal business rules•Coordinate the creation and filing of marketing materials and terms of service•Manage workflow for community opt out mailings with internal teams and external print vendors•Conduct queries, vlookups, and other methods of data comparison for quality assurance of mail lists•Develop detailed process documentation and process mapping to outline changes in program support•Provide a high level of customer service, continuous support, and engagement with peers and brokers•Research and analyze issues to identify root cause, propose and execute on solutions•Use critical thinking to seek ways to build, challenge, and add value within scope of assignments•Own key team processes and independently manage projects from start to finish•Manage peer workflow, lead cross-team projects or markets, and delegate assignments•Identify and coordinate system enhancements and peer training upon implementation

Education, Experience & Skill Requirements

•High School Diploma or equivalency required•Minimum 6-years professional work experience required•Minimum 1-year experience with Municipal Aggregation preferred•Industry knowledge of the MWNE retail electricity markets prioritized•Strong communication, interpersonal and written skills required•Proficiency with Microsoft Office applications required•Proficiency with vlookups and data analysis in Excel required•Ability to create, edit, or learn complex Excel macros highly valued•Experience with Salesforce, Landpower, and Snowflake preferred•Experience with AI tools, project management, and electric utility rules a plus•Experience gained through college degree programs and/or certifications is applicable to above skills

Key Metrics

•Demonstrated strong written and oral communication skills •Demonstrated ability to develop effective working relationships•Ability to multi-task and manage high volume of concurrent assignments•Ability to achieve quality work with overlapping deadlines•High attention to detail in work product and peer review of team deliverables•Full autonomy to complete tasks with zero guidance and oversight•Proven ability to produce and present deliverables to leadership and external vendors

Job Family