UX/CX Research Support

Join Aretum as a UX/CX Research Support Specialist, where you will be instrumental in driving user experience research initiatives for our diverse range of clients. This role involves collaboration with design and development teams to gather insights that will inform and enhance the user experience across digital platforms. Your expertise in user research methodologies will support the creation of data-driven solutions, ensuring that our products align with user needs and expectations.

Under the guidance of senior UX researchers, you'll conduct usability testing, interviews, and surveys, analyze findings, and present insights to stakeholders. Your ability to synthesize qualitative and quantitative data will play a key role in shaping user-centric designs that enhance overall customer satisfaction.

Key Responsibilities:

• Provide experienced UX research to plan and execute appropriate design research methods to better understand the needs and perceptions of the community.
• Map existing engagements across CISA
• Inventory and analyze existing data/feedback from customers
• Design and conduct discovery research with CISA’s current customers and partners
• Design and conduct discovery research with entities and communities who are not current customers/partners of CISA
• Develop design artifacts such as journey maps, personas, service blueprints, and other visualizations that help CISA better understand the challenges and needs of community
• Help interpret and prioritize needs in the context of our programs, e.g. through facilitated workshops
• Prepare UX research plan for learning about target customers (as prioritized by the team)
• Conduct research and document notes and other data per approved PTA for user research
• Synthesize research
• Brief findings to team and other key stakeholders
• Help the team integrate findings into overall strategy and product development / communications strategy
• Plan and conduct subsequent research sprints as needed.

Requirements

• 10-15 years of UX/CX experience

• Experience with the following technologies:

• Adobe Acrobat Pro and Creative Cloud

• Atlassian, Confluence, or JIRA

• Microsoft 0365 Suite

• Ability to obtain DHS Suitability (US Citizenship Required)

PREFERRED QUALIFICATIONS

• PowerBI
• Miro
• Mural
• Bynder: Content Workflow (formerly GatherContent)
• Good Analytics, Forms, Workspace
• Balsamiq
• Figma
• Monday.com

Benefits

ARETUM is an equal opportunity employer, committed to diversity and inclusion. All qualified candidates will receive equal consideration for employment without regard to disability, race, color, religious creed, national origin, sexual orientation/gender identity, or age.

ARETUM utilizes e-Verify to check employment authorization.

EEO/AA/F/M/Vet/Disabled.