Director, Engagement & Change Management

Job Description:

The Role 

The Fidelity Associate is at the center of all we do in Digital Workplace. Our primary focus is to ensure Fidelity associates have an integrated and engaging digital experience and adopt any new technologies that are designed to create efficiency in the way they work. In this role, you will navigate changes to business processes, systems, and technology, ensuring smooth transitions for associates. By applying a structured methodology, you’ll create and execute change management strategies that maximize adoption while minimizing resistance. Additionally, you will assist with associate engagement, organizational change management, strategic planning, and the development of technical change management communications. 

Your responsibilities include providing strategic consultation and leading the deployment of large-scale technical product rollouts. This involves building digital strategy and shaping change management approaches as well as leading the positioning and messaging of communications. Additionally, you will develop strategies to accelerate adoption, enhance utilization, and improve proficiency in using Enterprise Technology products. By building associate personas and journey maps, you’ll assess the impact of change and identify risk mitigation tactics. Drafting, advising, and reviewing content for organizational change management communications and product updates will be part of your role. You’ll also provide technical consultation on executive presentations and guide messaging across various communication channels. Anticipating organizational challenges and resistance, you’ll create risk mitigation plans and establish technical standards for organizational change management.  

The Expertise & Skills You Bring 

• College degree required, MBA a plus