Senior Specialist, Account Management

Company Description

About Walden University

Walden University, an Adtalem Global Education institution, supports a diverse community of adult learners from across the U.S. and other countries, who seek to achieve their academic goals and make positive, lasting social change in their professions and communities. Walden offers more than 100 online degree and certificate programs, for students pursuing a bachelor’s, master’s, doctoral or certificate. Walden University has graduated more than 174,000 students and is accredited by the Higher Learning Commission.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit WaldenU.edu for more information, and follow on Twitter, Instagram, Facebook, Instagram and LinkedIn.

Job Description

The Sr. Specialist, Account Management plays a vital role in cultivating and advancing Adtalem's partnerships with healthcare and healthcare-adjacent organizations. Focused on deepening engagement with current partners, this role serves as both a relationship steward and internal advocate—ensuring that partner needs are met while aligning with the strategic goals of Adtalem and its institutions, including Chamberlain University and Walden University. Leveraging a strong foundation in partner success, solution navigation, and cross-functional coordination, the Sr. Specialist is responsible for driving satisfaction, enrollment growth, and operational excellence across a portfolio of key partners. This individual plays a critical role in surfacing insights, resolving challenges, and ensuring our partner organizations experience a seamless, high-value relationship with Adtalem.

Responsibilities

• Serve as the day-to-day relationship lead for assigned healthcare and adjacent industry partners, including regional health systems, national providers, and educational support partners.

• Proactively engage senior and mid-level partner contacts to understand workforce needs, promote academic programs, and ensure continuous alignment with partner goals.

• Deliver exceptional responsiveness, relationship continuity, and solution-oriented service across partner touchpoints.

• Act as the primary liaison between external partners and internal functional teams (e.g., enrollment, clinical placement, marketing, finance, operations), ensuring seamless handoffs, transparent communication, and consistent execution.

• Coordinate across internal teams to anticipate, identify, and resolve operational issues or inquiries with urgency and professionalism.

• Translate partner feedback into actionable insights, sharing with internal stakeholders to improve product offerings, service delivery, or marketing strategy.

• Monitor account performance and partner behavior to identify areas of risk, opportunity, and growth potential.

• Collaborate with Business Development to identify and support enterprise expansion opportunities across health system affiliates or national networks.

• Support student engagement efforts by facilitating and coordinating onsite activities for the field-based Student Engagement team.

• Own the operational relationship with third-party platforms (e.g., tuition assistance portals, content/benefit aggregators), ensuring partner content is accurate and engagement channels are optimized.

• Leverage Salesforce and reporting tools (e.g., Power BI) to track account activity, enrollment trends, lead quality, and engagement outcomes.

• Maintain up-to-date records of partner activity and drive continuous improvement in account planning and execution based on performance data.

• Performs other duties as assigned

• Complies with all policies and standards

Qualifications

• Bachelor's Degree in business, communications, healthcare administration, or related field Required.
• 5+ years of sales or customer service experience, preferably in healthcare or healthcare adjacent fields Required.
• Demonstrated experience leading relationships through trust and partnership; experience with account management, issue resolution, and working with matrixed internal teams.
• Experience using internal and external data sources to identify and prioritize oppor