Sr. Manager, AI/ML Application

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for an Sr. Manager, AI/ML Application. This role will lead the application development team develop scalable revenue-generating digital programs and will work with a diverse group of internal stakeholders to define business opportunities and then drive end-to-end digital solutions. A deep expert in web, UX/UI, testing and optimization, and analytics that will help us bring our customer engagement to the next level.

Successful candidates will have an established track record of leading engineering teams and executing large projects for global B2B technology companies. Proven experience managing web technology and analytics stack, solid communication skills including interfacing with Customer Success leadership, be driven to achieve results in a fast-paced environment and be comfortable making decisions.

Job Duties:

• Deep understanding of the technical aspects of managing a web application, including analytics, UX, domain management, platform tools and budgeting.
• Experience successfully building and maintaining design systems at scale.
• Experience building, growing, and leading cross-functional teams of developers, designers, content producers and project managers.
• Strategic partner and consensus builder with other teams, helping them translate business requirements into customer-centric web experiences.
• Collaborative leader with experience and capability to manage, motivate and develop a staff and attract and retain outstanding talent.
• Smart and sound judgment to lead through changing and ambiguous environments.
• Able to rapidly assess situations, absorbing & applying new information for decision-making and direction setting.

Desired Qualifications:

• Demonstrated experience (3+ years) on leading engineering teams and building data-based solutions, covering AI and ML learning modules.
• Have 5+ years hands on experience building enterprise software products, especially those that use distributed system architectures
• Have experience building products, and have successfully taken significant enhancements and features from inception to production
• Are a strong proponent of Agile software methodologies, such as Scrum, and engineering principles
• Tech stack:  
  • React/React Native
  • Kubernetes/Docker
  • Airflow
  • Python
  • SQL
  • Cloud Platform (Azure/AWS)
• CI/CD pipeline definition and management
• Demonstrated ability to focus daily decisions within the larger product portfolio goals
• Strong Knowledge of data extraction transformation (ETL, ELT)
• Experience in Big Data Components/ Frameworks (Hadoop, Impala, Hive)

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• 401K match and ESPP
• Paid time off and paid sick leave
• Wellness programs including 1:1 coaching and meditation guidance 
• Paid parental and pregnancy leave and new parent gift boxes
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Pet insurance and Pet Telehealth
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creatio