Full Time, Registered Nurse, Triage (Care Navigation) - Remote or Hybrid

About Transcarent

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care

Accolade is currently Recruiting for a Full Time Registered Nurse supporting our Care Navigation department.

We are hiring for a August 4th start date.

Applicants will be required to work 12:00pm to 8:30pm EST.

This position is Remote for applicants who are not close to our offices. Applicants will be required to work a hybrid schedule who are closer to our offices.

As an Accolade Registered Nurse specializing in Care Navigation, you will serve as a trusted resource for our members, providing clinical expertise in triage, healthcare navigation, and advocacy. Leveraging your skills and compassion, you will exercise genuine care by assessing members’ health concerns, prioritizing medical needs, and providing evidence-based recommendations, ensuring members receive timely and appropriate care. Your role is critical in guiding members through their healthcare journey while addressing disparities to support marginalized populations. Together, we work to achieve positive outcomes by empowering members to take the right steps in their healthcare journey. 

At Accolade, we foster a growth mindset, encouraging continuous learning and collaboration. You will enhance your clinical knowledge while partnering with our care teams to deliver exceptional support, including navigating benefit offerings and specialized programs. 

A day in the life 

• Empower Members: Provide education to help members confidently navigate the complex healthcare system, building trust and fostering connections to appropriate clinical programs and services. 

• Conduct Assessments: Perform telephonic, holistic clinical assessments to identify and prioritize members’ needs addressing their questions and concerns. 

• Educate and Refer: Offer clear, evidence-based education on healthcare decisions, referring members to Accolade’s internal programs and trusted partnerships, such as virtual primary care, expert second opinions, and complex case management. Leverage trusted partnerships within Accolade's ecosystem to promote optimal clinical outcomes for members. Collaborate with Accolade’s program partners specializing in telemedicine, diabetes management, physical therapy, gender-diverse support, and behavioral health. 

• Guide Next Steps: Prepare members for upcoming healthcare events by educating them on procedures, medications, testing, provider visits, and treatment options. 

• Foster Relationships: Maintain follow-up support to ensure members feel informed and cared for throughout their healthcare journey. 

• Ensure Compliance: Maintain data integrity, compliant to HIPAA guidelines, ensuring accuracy in real time member records, including assessments, interventions, and outcomes.   

What we are looking for  

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