Director, Supply Chain Operations

About Unreal

We're on a mission to unjunk the world, starting with our favorite food group: CHOCOLATE.

Our story began when two kids who loved candy got tired of being told they couldn't eat it. All their favorites were filled with artificial ingredients, excess sugar, and stuff they couldn't pronounce. Why did something that tasted so good have to be so bad for them? OR DID IT?

That question inspired our mission: to unjunk the world. Unreal was born, and it sparked a ripple of change. With real, simple ingredients, no artificial anything, way less sugar, and unbelievable taste, those kids proved that better was possible (and, well, better).

Today, we're shaking up an old-school industry, winning over a devoted fanbase, and showing up on more and more shelves every day.

Job Summary

We are seeking a strategic and execution-minded Director of Supply Chain Operations to join our team. This leader will play a pivotal role in managing Unreal’s end-to-end demand-to-delivery network, bridging the gap between high-level strategy and day-to-day execution. Owning both strategy and execution—from network design to daily performance—you will drive operational excellence across key service, cost, and inventory KPIs.

Over the next 12–18 months, success in this role means driving network strategy, including evaluating capacity improvements, identifying and mitigating bottlenecks, optimizing packing processes, and improving supply chain resilience and speed. As a strategic partner to the VP of Supply Chain, the Director of Supply Chain Operations will evolve the S&OP process to reflect Unreal’s stage of growth, ensuring inventory is optimally positioned to balance customer service levels with working capital efficiency. 

In this role, you will foster a high-performing environment grounded in accountability and continuous improvement while managing and coaching a team of six, including two direct reports: the Senior Manager of S&OP and the Senior Manager of Fulfillment and Logistics.

The Director of Supply Chain Operations will be a vital member of the Unreal Supply Chain team and report directly to the VP of Supply Chain. This position is remote, with approximately 15% travel expected for partner visits, QBRs, and company offsites.

 

What You’ll Do

• Lead the evolution of the S&OP process from a demand-focused review to a fully integrated forum inclusive of Supply Review and Executive Consensus, ensuring cross-functional alignment on risks, trade-offs, and business priorities 
• Evolve the fulfillment and logistics network to support the company’s growth, identifying and executing opportunities for optimization, scalability, and improved service and cost performance 
• Own relationships with co-manufacturers, ensuring alignment with forecasts and service expectations, and proactively identifying and mitigating capacity or supply constraints 
• Partner cross-functionally across Operations, Commercial, and Finance to support innovation planning and commercialization, from co-manufacturer identification and onboarding through steady-state production 
• Drive day-to-day operational performance against key KPIs, including fulfillment accuracy, inventory health, inventory levels, and OTIF across both co-manufacturers and customers 
• Identify, implement, and scale technology and systems to improve forecast accuracy, planning effectiveness, and overall supply chain visibility 
• Leverage data and analytics to generate actionable insights and recommendations that reduce complexity and improve network efficiency, including packout optimization and network design 
• Build, coach, and develop a high-performing team, strengthening capabilities in partner management, operational execution, and accountability 

Who You Are

• 10+ years of experience in CPG supply chain planning and operations, including demand planning, capacity planning, inventory management, and fulfillment; experience with perishable products strongly preferred
• Proven experience managing external partners, including co-manufacturers, co-packers, and third-party logistics providers, while building collaborative partnerships and driving accountability
• Deep experience leading S&OP processes, including demand review, supply review, and executive consensus, with a track record of driving cross-functional alignment and decision-making 
• Demonstrated people leadership experience, including managing and developing high-performing teams, is required
• A high-EQ people leader grounded in a coaching mindset who knows when to step in to lead and when to empower others
• A strategic thinker who uses data to inform long-term strategy while rema