Customer Service Representative

<p>Job Req Number:  95523<br/> Time Type: Full Time</p> <p> </p> <p><span><strong>Move forward as Customer Service Representative at DSV in Moerdijk</strong></span><br/><span>Are you willing to take on operational and logistical challenges for a site that focuses on retail customers? Do you always have an eye for the ultimate customer experience? And are you known for your commitment, sense of responsibility and ability to show ownership? Your customer focus comes into its own within our international work environment.</span></p> <p> </p> <p><span><strong>You get it done<br/></strong></span><span>service representative, you will start at our current site in Moerdijk. In early 2026, we will begin the move to our new site at Logistiek Park Moerdijk: a 240,000 m² warehouse  the largest connected warehouse in the Benelux. You're on it:</span></p> <p><br/><span>How you do this? You handle all administrative and planning activities for incoming and outgoing shipments for our customers. You are a vital link between our warehouse and the customer, ensuring accurate order data, monitoring progress, and planning for our logistics department. You achieve this by:</span></p> <ul type="disc"> <li><span>proactively communicating with our customers and colleagues while maintaining oversight;</span></li> <li><span>preparing and scheduling incoming and outgoing customer orders;</span></li> <li><span>spotting and reporting order discrepancies.</span></li> </ul> <p><span>Your team stands out within DSV through the informal and friendly way we interact. It’s a tight-knit team that supports one another. You’ll be given the space and freedom to make the role your own and perform at your best.</span></p> <p><span><strong>We are DSV, we grow</strong></span><br/><span>DSV is a global provider of transport and logistics services. With offices in more than 80 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.</span></p> <p> </p> <p><span><em>A team is not a group of people working together. A team is a group of people who trust each other, says Antoinette Ernest, supervisor customer service.</em></span></p> <p> </p> <p><span>In the Netherlands, we operate from over 25 branches, with more than 3,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.</span></p> <p><span>As Customer Service Representative, you’ll start at our current site in Moerdijk. In early 2026, we’ll begin the move to our new site at Logistiek Park Moerdijk a 240,000 m² facility, the largest contiguous warehouse in the Benelux. You’ll play a vital role in this transition.</span></p> <p> </p> <p><span><strong>You bring</strong></span></p> <ul> <li><span>affinity with logistics and transport;</span></li> <li><span>good computer skills, familiar with the MS office package;</span></li> <li><span>command of the Dutch and English languages, both spoken and written.</span></li> </ul> <p> </p> <p><span>It all counts for this vacancy of customer service representative in Moerdijk. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.</span></p> <p> </p> <p><span><strong>You get</strong></span><br/><span>Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:</span></p> <ul> <li><span>a salary between € 2,300 and € 3,300, tailored to the knowledge and experience you bring; </span></li> <li><span>28 vacation days per year and 8% vacation pay;</span></li> <li><span>plenty of opportunities to develop yourself further;</span></li> <li><span>the space and freedom to do business in an informal environment; </span></li> <li><span>and of course a great team to work with!</span></li> </ul> <p><br/><span><strong><span>Move forward</span><br/></strong> Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter <a href="https://www.linkedin.com/in/vera-buijs-95242a22a/">Vera Buijs</a> answers all your questions via <a>+31(0)6 16084530 </a>or <a href="mailto:werkenbij@nl.dsv.com">vera.buijs@dsv.com.</a></span></p> <p> </p><p> </p> <p><span><strong>DSV – Global transport and logistics</strong></span></p> <p><span>Working at DSV means playing in a different league.</span></p> <p><span>As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our