Team Lead Customer Loyalty and Growth (m/f/d)

<div class="content-intro"><div class="container"> <div class="row"> <div class="col-12"> <h4>About Us</h4> <br>AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.<br><br><strong>Join us in shaping the future of software technology!</strong></div> </div> </div> <p><br><br></p></div><div class="container"> <div class="row"> <div class="col-12"> <p><span data-teams="true">This is a fixed-term position with the potential for extension.</span></p> <h4>What we are looking for:</h4> <p>To support our mission, w<span data-olk-copy-source="MessageBody">e are seeking a motivated and strategic individual to step into the role of a Team Lead for our Customer Loyalty and Growth team in Lisbon. This position is pivotal in driving retention, growth, and performance within the EMEA region. As both an individual contributor and a team leader, the ideal candidate will balance a high-value portfolio while supporting their team’s success through mentorship, performance management, and execution of initiatives. </span></p> <ul> <li>Manage a high-value, low-logo-count portfolio with a strong focus on retention and expansion. </li> <li>Oversee the performance of the regional team, driving retention and expansion metrics. Provide training, coaching, and mentorship to individual contributors to achieve monthly and quarterly goals.</li> <li>Directly responsible for the retention and expansion performance of both the individual portfolio and the regional team.</li> <li>Conduct regular one-on-ones, ensuring clear communication, feedback, and development opportunities that will result in NRR growth.</li> <li>Serve as the first point of approval for discounts and escalations, adhering to predetermined thresholds and ensuring alignment with company policies.</li> <li>Deliver reports, and high-level monthly summaries, on retention, expansion, and team performance.</li> <li>Identify trends, bottlenecks, and areas for improvement.</li> <li>Collaborate with management to execute company-driven initiatives efficiently across the team. Align team objectives with organizational goals to ensure consistency and success.</li> </ul> <p> </p> <h4>Basic Qualifications:</h4> <ul> <li>Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal</li> <li>Easy to work with</li>