Senior Associate, Product Manager - Digital Wallets (Emerging Payments)

Senior Associate, Product Manager - Digital Wallets (Emerging Payments)

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

This role is within the Emerging Payments - External Integrations team.  The External Integrations team is responsible for third-party payments products and experiences that serve customers across the company. This includes Digital Wallets products, Network connections, and external Virtual Card integrations. We manage both the products and relationships with our key third-party partners to simplify the moment of checkout for customers across online and in-person transactions. Our goal is that no matter how a customer chooses to pay, Capital One cards are the most secure and convenient choice.

As a Product Manager (Senior Associate level) on our team, you will be responsible for the foundational services that power all of our third-party Digital Wallet products, such as Apple Pay, Google Pay, and PayPal. These services include Digital Wallet enrollment, eligibility, and orchestration - which all come together to enable a seamless experience for Capital One customers. You will lead a tech team and manage key cross-functional relationships with internal and external partners to define success for our Digital Wallets products. 

In this role you will: 

• Define success for your tech team for the management of enrollment, eligibility, and orchestration across all of third-party Digital Wallets

• Lead a high performing engineering team in a high visibility role with ownership over your roadmap and the opportunity to make a large impact 

• Identify opportunities to continue improving the experience for customers adding their card to a Digital Wallet, ensuring the process is both seamless and secure 

• Lead the modernization of how we determine eligibility for Digital Wallet users

• Partner closely with frontend teams to craft, improve, and even re-envision our Digital Wallet customer experiences within our mobile app and website 

• Partner closely with our Network Connections team to ensure the end to end success of Digital Wallet enrollment 

• Engage directly with external Wallet and Network partners, including on shared feature development and road mapping

• Collaborate with key stakeholders from lines of business across the company to ensure our Digital Wallet products are serving the needs of our internal and external customers 

 

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

• Human Centered 

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• Business Focused 

  • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven 

  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • You’ll collaborate with designers, technologists, data scientists and subject-ma