Assistant Director of Guest Services & Housing Conduct

The Assistant Director of Guest Services & Housing Conduct provides leadership for the Housing & Residence Life student conduct process and oversees year-round guest housing and summer conference operations at the University of Tennessee at Chattanooga. This position supervises one full-time Resident Director and one residence hall during the academic year and provides operational supervision of 2–4 Resident Directors assigned to summer conference operations.

Primary Responsibilities:

Housing Conduct Administration

• Serve as a conduct hearing officer for Housing & Residence Life student cases.

• Train professional and student staff on conduct processes, documentation standards, conflict resolution, and relevant legal or policy updates.

• Manage the Maxient conduct database, including case tracking, auditing, assignment, and record accuracy.

• Generate monthly analytical reports on conduct trends, sanction completion, and Clery-related incidents; present recommendations to departmental leadership.

• Conduct regular reviews of incident reports with Resident Directors to identify behavioral trends and implement educational or operational responses.

• Develop and manage educational sanctions, conflict mediation practices, and restorative approaches used within Housing & Residence Life.

• Support ongoing development, revision, and assessment of conduct-related policies and procedures.

• Maintain compliance with federal and state mandates, including Clery Act CSA responsibilities.

Staff Supervision, Hiring and Training

• Supervise one Resident Director and one residence hall community during the academic year.

• Provide functional supervision for 2–4 Resident Directors assigned to summer conference housing.

• Assist with recruitment and selection processes for Resident Directors, Graduate Assistants, Resident Assistants, Desk Assistants, and Conference Assistants.

• Provide coaching, performance management, and evaluations for supervised staff.

• Maintain accurate personnel files, agreements, and performance documentation.

• Support the design and implementation of professional and student staff training throughout the year (July, August, January, and ongoing).

• Review and approve payroll for supervised professional and student staff.

Administrative Leadership & Crisis Response

• Participate in the departmental on-call rotation (nights, weekends, and holidays) and respond to crises affecting residential students.

• Serve as essential personnel during university closures or high-impact events as needed.

• Provide guidance to students and staff during emergencies and coordinate referrals to campus resources.

• Assist in developing and revising departmental publications, policies, training materials, and website content.

• Serve on departmental and university committees; lead projects as assigned.

• Utilize departmental administrative and software systems (StarRez, Maxient, Concur, Microsoft Office Suite, and others) to maintain accurate and timely records.

• Serve as Acting Associate Director when designated.

• Maintain responsibilities as a Title IX Responsible Employee and Clery Campus Security Authority.

Guest Services, Camps and Conference Housing

(Year-round planning with summer operational oversight)

• Lead the year-round planning, preparation, and coordination of conference housing, including January–May scheduling, logistics planning, group communication, and staff readiness.

• Oversee summer operations for conference housing, including check-in/check-out, building readiness, facility turnover, keys/access control, and customer service.

• Serve as the primary operational point of contact for internal and affiliated conference groups. 

• Supervise summer RDs and Conference Assistants to support effective guest housing operations.

• Coordinate billing and financial reconciliation, including tracking approximately $500,000 in annual revenue.

• Maintain a