DEPARTMENT OF VETERANS' SERVICES

For Veterans and those who care for them.

VETERANS' BENEFITS COUNSELOR

Job Location:

Central Arizona Region
Applicants must be located within a 50-mile radius of Bullhead City or Lake Havasu City, Arizona.

Posting Details:

Salary: $21.22 hourly (DOE) 

Grade: 18

Closing Date: April 22, 2026

Job Summary:

Would you like to be part of an amazing team that helps veterans thrive? At the Arizona Department of Veterans' Services (ADVS), we are committed to serving and honoring veterans, service members, and their families by ensuring that they receive the highest quality services so that they can thrive for a lifetime!

We are looking for an outstanding Veterans Benefits Counselor (VBC). This integral position provides in-person and virtual counseling services to service members, veterans, eligible dependents and their survivors to ensure receipt of federal and state veteran benefits.

Your rewards:
• Incomparable Benefits: Our program provides the opportunity to receive a pension and healthcare benefits for a lifetime!
• Meaningful Work: Your dedication will directly enhance the lives of veterans and their family members, providing them with the care and respect that they deserve.
• Professional Growth: You will have the opportunity to engage in continuous learning and improvement through the Arizona Management System (AMS).

Your contribution:
• Outstanding Service: Provide world-class assistance to veterans to improve their quality of life
• Continuous Improvement: Participate in facility meetings, training sessions, and the implementation of the Arizona Management System (AMS) to achieve continuous improvement and efficiency
• Team Collaboration: You will become a benefits subject matter expert (SME), improving your knowledge, skills, and abilities

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).
OR
This position may be available for remote work within Arizona (# days per week in the office/hoteling).
OR
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Trains and becomes accredited by the Veterans Administration (VA) within six months of hire
Conducts in person or virtual interviews and counsels clients regarding a variety of veteran related benefit entitlements under current federal and state law
Assists clients with accurately completing benefit forms, gathering supporting documents, and submitting to the VA in a timely manner
Monitors claims through utilizing VA and other computer databases
Reviews claim files after a VA rating action to determine VA's compliance with current laws, rules, and regulations as outlined in U.S. Court of Appeals for Veterans Claims (CAVC) decisions, Title 38 Code of Federal Regulations, and other federal resources
Examines medical information including, but not limited to service medical records (SMR's), physical examinations, hospital reports, and post-operative reports, and compares the degree of residual disability with VA assignment for accuracy
Initiates formal appellant proceedings and/or otherwise advises claimants to take specific action to obtain a proper rating, as necessary
Creates and maintains electronic client records and uploads documents into client files
Prepares reports as requested by supervisor
Attends all required education and training to obtain and maintain accreditation
Attends meetings with various VA and State personnel to keep abreast of policy changes and to offer input for process improvements
Participates in community outreach activities to engage service members, veterans, their family members, and citizens to disseminate information and offer agency services and referrals (Driving on state business with occasional over night or longer stays may be required.)