Senior Consultant - Experience Design

Build your career with IU Health!  We have an exciting opportunity available for a Senior Experience Design Consultant to join the team at our Indianapolis location. 

The Senior Experience Design Consultant supports the transformation of healthcare by working with IU Health teams to improve the patient, customer and team member experience in various clinical, retail and community health settings. Responsible for implementing experience design capabilities and practices related to customer research, reporting, insight analysis and supporting experience design projects. Consistently models using Voice of the Customer to inform experience design deliverables and supports the development of recommendations and standards to support best practice sharing. Assists with facilitation of cross functional groups to standardize experience capabilities and practices consistently across all points of care. 

At IU Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as training, leadership development, promotion opportunities and cross training development.  We offer a comprehensive benefits package designed for you, which includes Medical-Dental-Vision, a matching 401K, PTO, tuition reimbursement program, wellness program, and more!  

• Bachelors Degree Required. Degree in Service Management, Business, or healthcare-related field preferred. 
• Masters Preferred. 
•5-7 years of relevant experience. 
• Experience in service or healthcare related industry preferred. 
• Experience with matrix organization and complex work environment. 
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.