Team Lead - Loss Mitigation (On-site)

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Summary:

Works with the Loss Mitigation team to minimize losses on delinquent mortgages by working according to investor guidelines in an attempt to resolve at-risk mortgages.

Responsibilities:

• Perform workout approvals for multiple Loss Mitigation Teams

• Ensure that the appropriate entity (yourself, a client, or mortgage insurance company) has reviewed and approved a Loss Mitigation Workout

• Undertakes special projects related to departmental activities and performs other duties as assigned

• Accurately underwrites the borrower’s income, through the review of paystubs, tax documents, benefit statements, business profit and loss statements, etc.

• Addresses any borrower question or concern through phone and/or email.  Handles escalated files appropriately by providing an articulate and complete response

• Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements

• Performs live and recorded call monitoring and provides immediate coaching and feedback as needed

• Ensures compliance with company policies and procedures

• Assists with homeowner calls as departmental needs arise, including escalated calls.

• Performs other duties as assigned

Qualifications/Skills:

• Minimum 3+ years of Loss Mitigation, collections or related mortgage servicing experience

• Proficient in Microsoft Word and Excel.

• Excellence in consulting and advising customers via telephone and written communication

• Experience analyzing financial statements, tax returns, credit reports, home appraisals, title searches and other documents to evaluate pre-foreclosure remedies

• Demonstrated strong skill set for organization and attention to detail

• Strong negotiating and follow-up skills, as well as the ability to meet strict deadlines

• Excellence in consulting and advising customers via telephone and written communication

• Self-Motivated.  Ability to work independently with minimal supervision

• Strong analytical, problem solving and mathematical skills to be used to improve team’s performance

• Ability to work overtime as needed

• Understanding of mortgage lending and servicing

Educational Requirements:

• High School Diploma required, college degree preferred but not required

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee do