Senior Commercial Credit Analyst - Commercial Real Estate

Center 1 (19052), United States of America, McLean, Virginia

Senior Commercial Credit Analyst - Commercial Real Estate

Multifamily Loan Servicing is a division of the Capital One Commercial Bank. This team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates a seamless and unparalleled experience for our associates and customers. 

The organization focuses on delivering scale and efficiency, mitigating operational risk, providing a smooth customer experience, and enabling associates to excel. The Multifamily Loan Servicing team supports and provides ongoing support for the Agency Finance portfolio of loans that are underwritten through Fannie Mae, Freddie Mac and Ginnie Mae. One of the most impactful groups in Loan Servicing is Servicing Operations. The team is currently growing and is searching for a Senior Associate. The Senior Associate will be responsible for monitoring and processing reserve disbursements. This individual will also be responsible for providing information to both internal stakeholders (other LOBs) and external stakeholders (borrowers, third-party providers, GSEs, etc.). Additionally, they will be responsible for identifying, researching, solving and/or responding to requests, inquiries and problematic situations in a timely manner. The individual should be able to work in a fast pace, time sensitive environment at all times. 

Responsibilities: 

• Assist with managing the relationship between Borrower, internal asset management & cash team, and third-party vendor for reimbursement for reserve disbursements

• Reconciliation of disbursement packages submitted by Borrower in connection with reserves to ensure adequate backup documentation and compliance with investor guidelines

• Responsible for reviewing capital improvement, deferred maintenance, repair documentation and updating results in tracking system 

• Ability to accurately process high volumes of disbursements

• Review loan documents and servicing agreements to ensure policies and notifications are being followed in accordance with the agreement with investors and master servicers

• Review loan and agency documentation to ensure compliance with Agency requirements on disbursement eligibility and disbursement frequency and minimum amount thresholds. 

• Participate in audits and audit walkthroughs with investors, internal partners and agencies

• Provide excellent customer service to borrowers, investors and agency partners

• Identify opportunities to improve and integrate processes and efficiencies 

• Communicate with internal and external parties with minimal follow up from management

Basic Qualifications: 

• Bachelor's Degree or Military experience 

• At least 1 year of experience working in loan operations 

Preferred Qualifications: 

• 3+ years of experience working in loan operations

• 1+ years of experience working with Government Sponsored Entities (GSE) backed multifamily loans 

• 1 + years experience with G-Suite (Sheets, Slides, Docs) 

• 1+ years experience with McCracken Strategy and Real Insight applications  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

How our hybrid model works:

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

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Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer com