Front Desk Agent - Limelight Ketchum

Company Description

Owned and operated by Aspen Hospitality, Limelight Hotels are your home base in the places you want to explore most. The contemporary properties are set in the heart of authentic outdoor and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Limelight’s pet-friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski-in/ski-out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown Denver, Colorado, adjacent to Union Station. Two new Limelight Hotels are slated to open in Mammoth, California, and Boulder, Colorado in 2025. Learn more at www.LimelightHotels.com.

Job Description

Position Summary
The Front Desk Agent welcomes and registers guests, as well as presents statements and collects payments for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This ideal candidate is attentive, proactive, and dedicated to enhancing the overall guest experience. This position will report to the Front Desk Manager.

Job Posting Deadline
Applications for this position will be accepted until July 27, 2025.

Essential Job Functions/Key Job Responsibilities
•    Welcome guests upon their arrival and assign rooms
•    Provide summary of the hotel and the amenities offered to guests
•    Coordinate with other departments daily needs or special requirements for all hotel guests
•    Recommend restaurants and activities for guest’s ability/skill level and interest
•    Responsible for maintaining cash bank and for daily settling of cash bank
•    Accept reservations, changes, and cancellations.
•    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
•    Comply with all policies of the hotels and Aspen One
•    Assist in emergency and security procedures as directed by management
•    Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand
•    Other duties as assigned

Qualifications

Education & Experience Requirements
•    High School Diploma or high school equivalent preferred
•    One year of customer or guest experience preferred
•    Previous front desk experience preferred

Knowledge, Skills & Abilities  
•    Basis knowledge of local mountain, town activities and events in the area
•    Basic industry terminology  
•    Knowledge of company policies and procedures 
•    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly 
•    Active listening and interpersonal skills to personalize the guest experience 
•    Ability to act professional in a fast-paced environment 
•    Strong attention to detail 
•    Ability to work independently with minimal supervision 
•    Ability to work effectively in team settings, contributing positively to group dynamics

Additional Information

Work Environment & Physical Demands
•    Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
•    Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
•    Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits 
This position can be classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

OR

This position can be classified as a regular part time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Paid Time Off Programs
•    Paid Leave Programs
•    Employee Ski Pass
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to succes