Field Trainer

Company Overview

Circet USA is the leading provider of Network Services in North America, and we're looking for talented professionals to join our team. We specialize in engineering and construction services delivering comprehensive solutions across Inside Plant, Outside Plant, and Wireless networks to meet the evolving infrastructure needs of our customers.

With nearly 50 years of industry experience, we work with major telecom service providers, MSOs, cloud service providers, and utilities. At Circet USA, you'll have the opportunity to make an impact by helping to create customized solutions that address our clients' unique challenges. If you’re passionate about innovation and thrive in a dynamic environment, we’d love to hear from you.

 

Circet USA’s benefits package includes the following:

• Medical, Dental, and Vision insurance
• Digital Health & Wellness Support
• Critical Illness, Accident, & Hospital Insurance
• Short-term & Long-term disability 
• Group term & Voluntary life insurance
• Flexible Spending and Health Savings Accounts 
• Paid Time Off & 401K
• Company Discount Website

Job Summary and Responsibilities

The Field Trainer participates in the identification of training needs, development of new training materials, assessment of skills, as well as the delivery of training for all activities required to meet customer requirements. The primary objective of the Field Trainer will be to optimize customer satisfaction and profitability by ensuring all team members are trained and efficient at their job tasks and waste is removed from the operation.  

• Required - BICSI TE350 Certified or
• Required - BICSI Technician (TECH) Certified
• Preferred - BICSI Train the Trainer Certified

 

• Deliver various forms of training
  • On-the-Job
    • This involves hands on training and evaluation of new field technicians.
  • Instructor-led
  • Classroom
  • Virtual
  • Work Site Location
• Create and assist in the development of training documents and the implementation of the training.
• Evaluates training materials for the purpose of implementing training activities that address identified training needs in accordance with Circet USA objectives and guidelines.
• Collaborates with a variety of internal and external stakeholders for the purpose of serving as a contact and resource in identifying employee training needs within Circet USA.
• Identify and complete skill assessment evaluations.
• Use data to effectively schedule and perform inspections that monitor whether:
  • Workmanship conforms to applicable customer requirements per business unit
• ISP - Central Offices, Data Centers, Customer Premises, etc…
• OSP – Industrial Buildings, Multiple Dwelling Units, Single Family Homes, Aerial, Burial, Underground
• Wireless - Communications Structures, Rooftops, Huts, Shelter
• Review quality trends using Microsoft BI / Dashboards, similar tools, and create / adjust training.
• Facilitate and communicate appropriate resolution of findings and closure in all applicable internal and external systems.
• Lead root cause analysis efforts and mentor individuals in assigned region on corrective and preventative actions.
• Assists in developing procedures that reduce:
• Overproduction – more than customer needs or is willing to pay for (qty)
• Deviations from standards and/or regulations
• Transportation of things – either physical or electronic
• Downtime or waiting due to upstream process
• Inventory or human resources on hand
• Motion – worksite set up
• Processing – producing higher quality than required
• Under-utilized talent
• Performs other duties as requested by Manager

Qualifications

 

QUALIFICATION REQUIREMENTS

• Exhibit personal power and leadership
• Exhibit self-awareness
• Exhibit a tendency for continuing education and self-improvement
• Exhibit enthusiasmand determination
• Exhibit industry awareness
• Exhibit intellectual curiosity
• Exhibit exceptional organizational skills
• Exhibit a strong problem solving approach
• Exhibit strong verbal and written communication skills
• Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent, Technical degree preferred
• 3+ years with field experience
• Proficiency in Microsoft Office programs/software
• Demon