Community Concierge Associate

About the Altadena Build Club:The Altadena Build Club (ABC) is a welcoming, accessible, and inclusive one-stop-shop for residents affected by the LA wildfires. Located in Altadena, the ABC provides centralized access to rebuilding guidance, disaster recovery resources, and community programming. CORE operates as both a direct service provider and a convener for trusted community-based partners, ensuring equitable access to the tools, resources, and expert support required to rebuild safely and sustainably. In addition to the ABC, CORE manages the Lincoln Lot Community Space, a flexible outdoor/indoor venue on Lincoln Avenue for community meetings, gatherings, showcases, and other public activities.
Position Overview: The Community Concierge Associate serves as the first point of contact and concierge for survivors, partners, and visitors at the ABC. This highly customer-service-focused role ensures that every person entering the ABC feels welcomed, supported, and connected to the resources they need. The position manages visitor check-ins, responds to inquiries, supports scheduling, and assists with the ABC operations and events. The ideal candidate is warm, personable, proactive, and skilled at creating a positive, inclusive environment for the community.

Scope and Travel:

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Concierge and Customer Service 
• Serve as the welcoming face of the ABC, providing high-quality customer service and hospitality to residents, partners, and visitors. 
• Actively engage with community members to understand their needs and connect them to appropriate staff, partners, or resources. 
• Provide clear information about ABC programs, services, and events. 
• Maintain a warm, inclusive, and professional environment in the reception area. 
Administrative Support & Scheduling Support 
• Manage visitor check-ins and maintain accurate daily records. 
• Answer phone calls, respond to emails, and route inquiries promptly and with empathy. 
• Support scheduling of meeting rooms and spaces within the ABC. 
• Assist with the preparation of materials, handouts, and meeting packets. 
Data & Record Keeping 
• Track and log visitor inquiries, referrals, and service usage. 
• Maintain up-to-date contact lists and program materials. 
• Assist with data entry for attendance, surveys, and reporting. 
Event & Program Support 
• Provide on-site reception and visitor support during workshops, events, and meetings. 
• Assist with logistics such as signage, sign-in sheets, and distribution of program materials. 
• Track attendance and collect participant feedback when needed. 
Operations & Supplies 
• Monitor the front desk and reception areas, reporting maintenance or safety issues. 
• Track and request supplies to ensure the ABC remains well-stocked. 
• Coordinate with the Facilities/Operations Coordinator on facility-related needs. 

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Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree in communications, social sciences, or related field preferred.
• Demonstrated commitment to humanitarian principles, equity, inclusion, and cultural sensitivity in community-facing roles.
• Bilingual (oral and written) in English and Spanish required.

Experience:

• Minimum 2 years’ experience in customer service, concierge, reception, or administrative support.
• Experience working in a nonprofit, community center, disaster recovery, or public service environment strongly preferred.
• Proven experience engaging with diverse and multicultural communities, providing warm and professional service.
• Familiarity with community resources, social services, or disaster recovery programs in Los Angeles County is a plus.

Skills & Competencies:

• Customer Service Orientation: Ability to create a welcoming, supportive environment for residents, partners, and visitors.
• Communication Skills: Excellent oral and written communication skills, with the ability to provide clear information and empathetic responses.
• Cultural Competence: Awareness and capacity to work inclusively with individuals from diverse cultural and socioeconomic backgrounds.
• Organizational Skills: Strong ability to manage multiple tasks, maintain accurate records, and stay detail-oriented in a high-traffic environment.
• Technology Proficiency: Comfortable using Microsoft Office, Google Workspace, scheduling tools, and data entry systems.
• Problem Solving: Resourceful and proactive in resolving visitor issues and connecting people to appropriate services.
• Teamwork & Collaboration: Works effectively with colleagues, partners, and com