Employment Type:

Full time

Shift:

Description:

Position allows for work from home/remote opportunity.
Position works the 8am to 4:30pm shift Monday-Friday EST.

This is a position in the HR Shared Services Center on the Specialty Services Team
Works in the HR Shared Services environment and manages escalated colleague issues and complex inquiries. Provides support via incoming calls, e-mails and colleague portal as needed. Provides consultation and guidance in the interpretation and application of policies and procedures for all levels of colleagues including executives and acts to minimize Company risk in all situations. Markets Department services and provides world class customer service. Responsible for high volume work on Specialty Services Team, supporting and maintaining Loyola Physician monthly and annual salary changes, life insurance claim administration, including final wage payouts, sup org changes and various other projects and duties.

This is a position in the HR Shared Services Center on the Specialty Services Team
Works in the HR Shared Services environment and manages escalated colleague issues and complex inquiries. Provides support via incoming calls, e-mails and colleague portal as needed. Provides consultation and guidance in the interpretation and application of policies and procedures for all levels of colleagues including executives and acts to minimize Company risk in all situations. Markets Department services and provides world class customer service. Responsible for high volume work on Specialty Services Team, supporting and maintaining Loyola Physician monthly and annual salary changes, life insurance claim administration, including final wage payouts, sup org changes and various other projects and duties.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.

Manages specialized Human Resource service delivery for the HR Service Center. Operates as subject matter expert in areas of vendor administration, life status change administration, health and welfare plan administration, Payroll processing systems, employment life cycle administration, or other Human Resources functional areas. May serve as back-up for other specialty areas.

Manages complex, escalated cases and acts to adjudicate appeals within the limits of the IRS Section 125 Plan and Trinity Health HR Policies. Reviews documentation and works with Total Rewards Benefits and Well-Being and the Legal Department to resolve cases and minimize exposure and risk.

Acts independently to audit monthly vendor billings and eligible participant and dependent reporting. Reviews and reconciles discrepancies with payroll; processes eligibility reports, court orders and status changes with insurance carrier and Payroll. Researches and prepares reports and spreadsheets analyzing costs and participation.

Acts as team trainer for the implementation of new processes, procedures, and policies and supports the process of RHM implementation in a shared service center environment.  Ensures that all processes and procedures are fully documented and updated for access in the Knowledge Base.

Leads projects, such as Open Enrollment for supported RHM's to include coordination and timing of communications, website set-up, system testing, report generation, final report compilation and presentation to HR leadership.

Responsible for the development of sustainable, efficient, and effective processes for the health ministries supported by the Department within the guaranteed service level agreements.

Works with the manager to provide team analytics and metrics and assembles relevant data in a management presentation format.  Utilizes presentation skills to provide project and customer service delivery updates to HR and RHM management.

Relies on expert knowledge of Human Resource law, benefits plan design, IRS Code Section 125, ACA regulations, various payroll regulations, and HRIS reporting capabilities to effectively manage specialized job assignments.

Builds and maintains collaborative relationships with health ministry staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of escalated assignments.

Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.

Supports and maintains an effective team environment by providing synergy to all processes.

Utilizes case management system to accurately log case issues and notes for case assigned under stringent Legal Department requirements.

Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.

Maintai