Director of Rooms $125K

Job Summary

The Hotel Director of Rooms is responsible for the overall planning organizing and coordinating of the Rooms Division consisting of Front Office Concierge Guest Recognition PBX Housekeeping Valet laundry Valet parking and to provide leadership and direction whilst maximizing revenue opportunities and maintaining guest satisfaction levels to the standard of the hotel and of the company at all times. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. 

Responsibilities

QUALIFICATIONS:

• Previous Marriott Hotel experience
• Prefer at least 5 years’ experience as department head of Front Office or Rooms in a similar position in a luxury upscale hotel environment.
• Position requires exemplary leadership skills and a proven ability to achieve the highest level of service and quality throughout the Rooms Division
• Must be proficient in Windows Operating Systems Company approved spreadsheets and word processing.
• Must have a valid driver's license from the applicable state.
• Demonstrates an understanding and knowledge of hospitality terms.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

• Approaches all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
• Maintains regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintains high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
• Complies at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintains a warm and friendly demeanor at all times.
• Responsible for the proper efficient and profitable functioning of the Front Office
• Maximizes room revenue and occupancy by effectively controlling rates and availability
• Clarifies duties and responsibilities of Front Office personnel and ensure that work flows are in a logical and good order
• Ensures proper staffing at all times
• Ensures that Legendary Quality Standards policies and rules are properly understood and followed through
• Prepares annual departmental operating budgets as well as capital expenditure and manpower budgets
• Controls and analyze departmental costs to ensure performance is within budget
• Performs all aspects of personnel and training functions including hiring performance appraisals counseling coaching training disciplinary action etc.
• Ensures and maintain a very high standard of personal hygiene behavior and grooming standards of staff
• Attends daily morning briefings and any other Management meetings as scheduled
• Analyzes rate discrepancy reports to ensure room revenue control
• Handles all guest complaints and comments relating to the department tactfully
• Participates in required M.O.D. program as scheduled.
• Develops a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.
• Ensures all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.
• Maintains a professional working relationship and promote open lines of communication with managers employees and other departments.
• Works closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepanci