Client Service Representative

Title: Client Service Partner

Location: Sophia Antipolis, France
Working Hours: Monday to Friday | Hybrid: 3 fixed days in the office and 2 days working from home
Languages: Fluent in French and English

French Title: Gestionnaire de Comptes Clients
Business Title: Client Service Representative – CSP

Veuillez soumettre votre CV en Anglais et en Français.

Are you passionate about delivering exceptional customer service? So are we!

We are currently seeking a Client Account Manager (Gestionnaire de Comptes Clients) to support our international clients in a B2B (business-to-business) environment within the technology and internet services industry.

As a Client Account Manager, you will act as the primary point of contact for your clients, assisting them with enquiries and requests relating to CSC’s products and services. You will play a key role in delivering outstanding client service by responding promptly to queries, providing accurate technical solutions and recommendations, and ensuring an excellent customer experience throughout.

You will work directly with major B2B clients (including CAC40 and Fortune 500 companies) and collaborate across internal CSC teams to safeguard the domain name portfolios and digital assets of our clients.

If you have strong experience in customer relations — whether in retail, hospitality, tourism, personal services, or catering — and you place client satisfaction at the heart of everything you do, this position could be ideal for you. Our Client Account Managers are responsible for resolving client issues quickly and professionally. You will receive full internal training, mentoring, and ongoing development opportunities.

At CSC, we are a team of caring, dedicated professionals working together to make a positive impact — both globally and locally. Driven by service excellence, community engagement, and continuous improvement, we are the “business behind the business®.”

To learn more about our clients’ experiences and our Digital Brand Services (DBS) division, visit cscdbs.com — check out the Clients and Customer Testimonials sections!

CSC offers a competitive and attractive benefits package.

Your main responsibilities will include:

• Client Support: Respond promptly and accurately to client queries through multiple channels such as chat, phone, and email. Assist clients in managing their domain name and digital asset portfolios to protect and secure their global online brands.
• Client Relationship Management: Build and maintain strong, trusted relationships by understanding each client’s specific needs.
• Problem Solving: Handle enquiries relating to orders, domain names, DNS, digital certificates, digital brand management, invoicing, and technical issues, ensuring quick and effective resolutions to maintain optimal client satisfaction.
• Incident Management: Identify and escalate complex or unresolved issues to the appropriate teams, following up to ensure timely resolution.
• Product Expertise: Develop a thorough understanding of our services and keep clients informed of product updates and industry developments.
• Team Collaboration: Support other DBS teams with brand launches, projects, and issue resolution.
• Performance: Meet or exceed targets, contributing to our industry-leading customer support reputation, as reflected in our outstanding Net Promoter Score (NPS) results.

Required Skills, Experience, and Qualifications:

• Excellent written and spoken communication skills in both French and English (additional languages would be an advantage)
• Proven experience in a customer service–oriented role
• Strong analytical and problem-solving abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to learn and adapt to new technologies
• Resilience and flexibility in managing multiple priorities and client requests