Senior Process Manager, Process and Performance Improvement

About us

 

National Grid is hiring a Senior Process Manager, Process and Performance Improvement from any of these three locations: Downstate NY, Upstate NY, Waltham NE.

 

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

 

The successful candidate will take responsibility for delivering process improvements within our end-to-end compliance processes programs and transformational initiatives and support the overall Gas Pipeline Safety and Compliance Strategy.

Key Accountabilities

 

• As a qualified Improvement Manager, lead Gas projects and compliance assessments across business functions. Acting as an internal consultant to make professional recommendations for business improvements, while facilitating and coaching others on projects and continuous improvement techniques. 
• Build positive relationships at all levels of the organization, including project teams, and process team.
• Identify and manage project risks and issues that impact project progress.
• Use standard project management tools and methodologies such as charters, communications plans, risk registers, etc.
• Proactively build and maintain internal and external networks in building the gas process team brand, to effectively develop and foster a culture of innovation.
• Facilitates cross functional discussions with effective use of open & close ended questions, controls the room, manages conflict, leverage SME’s and drives to action. Coaches team on facilitation.

 

Qualifications

 

• A college degree, preferably in an analytical discipline
• PMP certification preferred but not required.
• 2+ years related professional experience.
• Experience in leading a cross functional team to deliver tangible business benefits.
• Experience with Lean, Six Sigma or similar process improvement discipline. 
• Strong communication skills both oral & written.
• Understanding of change management challenges related to process improvement.
• Ability to think across different processes and provide innovative solutions.
• Ability to successfully prioritize and handle multiple tasks and navigate through shifting or competing priorities.
• Confident and able to challenge behaviors and issues.

 

More Information

Salary  Range

Down State NY- $109,000 - $128,000

Up State NY- $90,000 - $106,000

New England - $101,000 - $119,000

 

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

 

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.