Senior DevOps Engineer

Company Overview: Comprehensive practice management solutions for the elective medical industry are essential for improving efficiency, and the client-centric culture of the PatientNow team is well-poised to continue delivering solutions that allow our customers to spend more time where they want to, with their patients. With our expanding line of products, we demonstrate our commitment to delivering purpose-built technology to medical aesthetics and wellness service providers in our ever evolving market. PatientNow continues to see Med Spa business growth, in addition to expansion in the areas of nutrition, weight loss and hormone replacement. PatientNow’s goal is to be the elective medical industry’s most trusted and intuitive practice management solution— fueled by innovation, integration, and strategic partnerships, delivered by a team with unrivaled grit.

Vision - Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best.

Mission - PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth.

Values –

• Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth.
• Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving
• Be Authentic - By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect

Position Summary: The Senior DevOps Engineer will, under the guidance of the Sr. Director of DevSecOps, lead the establishment, standardization, and optimization of DevOps practices across the organization. Serving as the subject matter expert (SME), this role focuses on implementing scalable, automated frameworks for Continuous Integration (CI), Continuous Delivery (CDE), and Continuous Deployment (CD). The Senior DevOps Engineer will collaborate with distributed technical teams to deliver secure, observable, and resilient systems within a modern AWS ecosystem. In addition to managing CI/CD pipelines and infrastructure-as-code (IaC) practices, this role will drive automation of database deployments and establish robust monitoring and observability solutions using tools like Datadog and AWS-native services.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and implement standardized enterprise-level frameworks for Continuous Integration (CI), Continuous Delivery (CDE), and Continuous Deployment (CD), enabling efficient and automated software delivery.
• Lead initiatives to establish and mature the organization's DevOps practices, creating scalable and efficient environment management across all functional areas.
• Provide expertise in DevOps strategies and industry best practices, ensuring alignment with evolving engineering disciplines and technologies.
• Serve as the subject matter expert across the DevOps ecosystem, covering source control, containerization, orchestration, observability (including application and server monitoring), configuration management, CI/CD pipelines, and artifact management.
• Define and manage source control strategies, including branching methodologies and policies, across multi-repository and mono-repository environments.
• Establish and maintain observability and monitoring frameworks using tools such as Datadog and AWS-native services (e.g., CloudWatch, X-Ray), enabling real-time visibility, performance tracking, and proactive incident response across all environments.
• Collaborate closely with software engineering teams to design and implement secure, scalable, and highly available systems.
• Integrate automated unit, performance, and security testing into pipelines, ensuring compliance with regulatory and security requirements.