Sr Salesforce Project Manager

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

The Sr Salesforce Project Manager role on our Salesforce Center of Excellence (CoE) team is critical to managing the business teams we support through enhancements and integration projects to Salesforce. This role focuses specifically on Salesforce development and enhancement projects, requiring an understanding of Salesforce, it’s functionality, and system integrations. You will be responsible for coordinating and managing multiple Salesforce-related projects while facilitating collaboration and successful delivery of solutions between the Business and the CoE team. You will also engage with external vendors when needed. This role is responsible for managing and prioritizing the business backlog, providing clear communication and visibility to leadership to ensure alignment on project progress, risks, and key milestones, and coordinating with our CoE Scrum Master to drive work in alignment with Agile methodologies, ensuring the successful delivery of Salesforce solutions that enhance our Business Owners' Salesforce experience.

What You’ll Do

• Manage Salesforce Project Execution: Support all project phases, from scoping and planning to execution and delivery, ensuring that enhancement and integrations to Salesforce are delivered as agreed upon.
• Facilitate Project Leadership: Develop and maintain project plans and performance metrics, coordinate issue resolution and project logistics, and ensure milestones are met and value is delivered within the Salesforce environment.
• Support Business Backlog Coordination: Collaborate with Business Owners to maintain and prioritize the backlog. Coordinate competing business needs and align them with project team capabilities and bandwidth.
• Coordinate Salesforce Project Teams: Bring together all required CoE resources (Solution Designers, Developers, Admins, and QA) and Business Project Owners to facilitate smooth collaboration, alignment, project flow, and delivery of Salesforce solutions.
• Assist Vendor Relationships: Work with vendors during implementation and integration projects to ensure seamless execution and alignment with business needs.
• Owner Engagement: Serve as a liaison between CoE, Business Owners, and Leadership, ensuring transparency, alignment on goals, and timely communication of progress and risks.
• Salesforce Tools Management: Utilize tools like Jira and Confluence to manage workflows, track progress, and ensure project visibility.
• Drive Results: Monitor and report on progress, identifying opportunities for improvement.
• Remove Impediments: Act as a problem-solver, addressing roadblocks, dependencies, and escalations to ensure Salesforce projects move forward efficiently.
• Collaborate Across Teams: Foster communication and alignment among the CoE and Business Owners to manage interdependencies and deliver seamless Salesforce solutions.
• Process Improvement: Continuously assess and improve internal processes, fostering efficiency and accountability across teams.
• Mentor and Coach: Support team development by coaching on project management, fostering accountability, and encouraging innovative problem-solving within Salesforce projects.
• Process Development & Documentation: Create, maintain, and enhance process documentation, workflows, and standard operating procedures to improve team efficiency. Develop reports and presentations to communicate project updates, insights, and key metrics to stakeholders.

What You’ll Bring

Project Management Experience:

• At least 3-5 years of experience as a Senior Project Manager working on Salesforce related projects.
• Experience managing complex Salesforce enhancement projects, coordinating cross-functional teams, and overseeing Salesforce system integrations.
• Familiarity with Agile and Waterfall project management methodologies and experience using them on Salesforce related projects.

Leadership:

• Strong facilitation, coaching, and leadership skills. Experience mentoring project teams.

Collaboration:

• Exceptional interpersonal skills to work effectively with cross-functional teams and Business Owners.

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