Sr. Consultant, Risk Solution Services

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. 

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeAtVisa

Job Description

ABOUT RISK SOLUTION SERVICES

The mission of the Risk Solution Services (RSS) division is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships. We are the consultative arm of Visa’s Risk & Identity Solutions (RaIS) organization that offers a vast portfolio of solutions to our merchant, partner, issuer, and acquirer portfolios.

We strive to maintain unrivaled relationships with these clients. RSS is a necessary extension of our clients’ teams that allows them to reach their full potential while enabling adoption of Visa products. Our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.

SR. CONSULTANT, RISK SOLUTION SERVICES

Job Description

The Sr. Consultant, Risk Solution Services will help Visa clients manage the risk of accepting payments online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Visa’s clients to implement these strategies using a combination of Visa and industry tools.

Essential Functions and Responsibilities

• Communication and Presentation

  • Communicates professionally, succinctly, independently, and with relevance based on audience and topic

  • Shares efficiencies and best practices with colleagues

  • Provides appropriate detail and can confidently communicate at the executive level

  • Operates independently and influences others within Risk Solutions Services regarding practices, procedures, and policies

• Consulting Expertise

  • Drives client revenue optimization by leveraging relationships and strategies that align with Risk Solutions Services goals, automation, and retention objectives

  • Regularly discusses and pursues client goals, demonstrating an understanding in clients’ evolving business strategies

  • Continually builds rapport with clients and the Visa account teams to promote retention and stay ahead of competitive risk

  • Remains proficient and is an early adopter in complementary Visa products and offerings, stays current on releases, and is proactive in learning how to leverage updates and enhancements for Visa and client success

  • Anticipates fluctuations and proactively identifies anomalies with business relationships

  • Advocates productively on behalf of the client about product feedback and enhancement requests

• Solutions Delivery

  • Optimizes client acceptance through increased automation, the use of machine-learning models, efficient use of manual review, and reduced reliance on rules (other than policy scenarios)

  • Communicates consistently with internal partners on the status of portfolio, at-risk/retention scenarios, upsell opportunities, etc.

  • Identifies and influences clients and internal business partners to explore Risk Solutions Services and complementary Visa product offerings

  • Remains proficient in Visa and partner integrations, order and technical flow, and support resources

  • Understands how client strategies and risk configurations potentially impact Visa revenue

  • Evangelizes the value of Risk & Identity Solutions and Risk Solutions Services by participating in pre-sale and proof of concept engagements

  • Embodies industry best practices

  • Manages projects or processes and provides guidance to colleagues

• Analysis, Data, and Reporting

  • Increases automation by leveraging internal features and available client attributes

  • Aligns acceptance and fraud KPIs with Risk Solutions Services objectives

  • Uses Business Intelligence tools to continually highlight client return on investment

  • Processes ad hoc requests and uses existing functionality to accomplish goals

  • Contributes to the continual enhancement of analytical to