Assistant Hotel Manager (Horseshoe LV)

Job Summary:

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family’s success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values.  We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day.  Our mission “We inspire grown-ups to play? Fuels our passion for an exciting guest experience and a rewarding career.  If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.  

ESSENTIAL JOB FUNCTIONS:  

• Review Hotel Occupancy and advise the staff of rates, special groups, events, etc. for the shift.
• Attend informational and pre-convention meetings to determine if the group requires special needs.
• Make employee schedule adjustments as needed (due to sick calls, etc.)
• Complete employee performance appraisals (non-union).
• Coach and discipline associates as necessary.
• Control expenses to achieve an acceptable rate of return for invested expenses and complimentary services.
• Identify, strengths, opportunities and threats to achieving the plan, and make adjustments to leverage strengths, take advantage of opportunities, and eliminate or minimize threats.
• Recommend/implements incentive programs in each department that addresses reducing costs or increasing revenues.
• Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff.
• Develop personal relationships and manage staff to also develop personal relationships with premium players in both tables and slots, and in all markets.
• Coordinate programs, activities, special events and data bases with general marketing programs and systems in coordination with VIP reservations.
• Meet the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
• To manage the efficient distribution of show tickets and room allocation.
• To ensure that customer service issues are dealt with in a prompt and cheerful manner.
• To ensure that company standards of dress and department are observed.
• Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.

Qualifications:

Experience of 3 to 5 years in the gaming industry, with at least 2 years managerial or supervisory experience in a property which generates a large percentage of revenue from destination markets and from tour and travel business, is required. College degree in Marketing, Business Administration or related field, preferred

 

·         Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.

·         Demonstrated ability in maintaining consistent, high quality service levels.

·         Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.

·         Must be able to work at a fast pace and in stressful situations.

·         Must have knowledge of computer systems and applications.

·         Must be able to read, write, speak and understand English.

·         Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports.

·         The visual abilities and tolerance needed to complete paperwork and use a computer for extended periods of time.

·         Ability to do a large amount of walking and standing.

·         Auditory abilities (with or without aids or s