Operations Manager, Patient Engagement

Description

Job Title: Operations Manager, Patient Engagement

Job Type: Full-Time

Location: Hybrid, requiring 2 to 3 days in the office 

Job Summary:

We are seeking an experienced Operations Manager, Patient Engagement to oversee the collection of payments from patients and ensure that all collections processes are efficient and effective. This role will involve managing up-front collections, external collections, setting and monitoring collection metrics, and leading a team to achieve financial goals.

Key Responsibilities:

- Oversee and manage the patient collections process to ensure timely and accurate payments.

- Lead and mentor a team, fostering a collaborative and high-performance work environment.

- Set, monitor, and analyze collection metrics to drive performance improvements.

- Implement and optimize processes for up-front and external collections.

- Collaborate with other departments to enhance patient engagement and satisfaction.

- Ensure compliance with relevant regulations and standards in medical billing and collections.

Qualifications:

- Minimum of five years of experience in medical billing and patient collections.

- At least 3 to 5 years of experience in a supervisory or leadership role.

- Proficiency in medical billing software systems.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to lead a team and drive results in a fast-paced environment.

We are committed to creating a diverse and inclusive workplace. All qualified applicants are encouraged to apply.

Requirements

About Providence Anesthesiology Associates Headquartered in Charlotte, North Carolina, Providence Anesthesiology Associates (PAA) is an independent physician owned practice compromised of over 150 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than  246,000  patients annually.

Why work for PAA?PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field. Our physicians are committed to providing the best culture and experience to their employees. Awarded one of the Top Workplaces in 2021 - 2023, PAA’s core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what’s right and don’t compromise.

What’s in it for you?

• Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment.
• We provide competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more.

What else should you know?

• Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status.
• PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.