Key Account Management Lead

<h3>Company Description</h3><p><em>Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities.</em></p><p><em>Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.</em></p><p><em>We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures &amp; EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.</em></p><p><em>In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you. </em></p><p><em>We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Each and every one of our product team members has a say in where we are going and what solutions we implement. We work with a passion, but we haven't forgotten how to have fun along the way!</em></p><h3>Job Description</h3><p>Reporting to the Head of Sales or General Manager, the Key account manager team lead<br/> is the account manager of our key restaurant partners while leading the local Restaurant<br/> Team through encouragement and empowerment. The KAM TL is responsible for optimizing<br/> venue performance on our platform and driving revenue growth.<br/> <br/> <strong>What you'll be doing</strong></p><ul><li>Driving and managing growth of our current venues by improving venue performance with strong analysis and high-level consultation.</li><li>Taking ownership of the relationship from the Sales Managers - Restaurants once the contract is signed, and successfully onboarding and training venues together with Restaurant associates. </li><li>Building long-term restaurant relationships post-onboarding, and being the key communicator between our operations and restaurant partners.</li><li>Using data to help optimize venue performance by improving key metrics such as menus and kitchen processes.</li><li>Perform frequent quality and satisfaction checks to ensure service standards.</li><li>Conducting renegotiations with venues alongside RPMs.</li><li>Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.</li><li>Setting KPIs for the local Restaurant Team and providing performance feedback.</li><li>Creating a positive work environment that enables the team to develop.</li><li>Leading by example in terms of demonstrating Wolt values and behaviours.</li></ul><h3>Qualifications</h3><ul><li>Solid experience from a previous key account management role.</li><li>Strong leadership skills and positive ‘can do’ attitude.</li><li>Excellent interpersonal skills with the ability to adapt tone to suit the audience.</li><li>Experience from using analytics platforms or strong Excel skills.</li><li>Structured, detailed and service-oriented.</li><li>Passion for food and developing the best restaurants in town.</li><li>Experience from working with a CRM system is a plus.</li><li>Fluent in Polish and English.</li></ul><h3>Additional Information</h3><p>If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Along with a competitive salary and benefits, you will also be eligible for our stock option plan.  </p><p>We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today! <br/> <br/> If you have any further questions about the position, you can turn to: Meho Saracevic, Talent Acquisition Partner - meho.saracevic@external.wolt.com<br/> <br/> Please note that <strong>we do not accept applications coming through email</strong> due to GDPR. Make sure to apply through our careers page, and submit your application in English! </p>