Associate Manager, Workplace Services MEP Engineering

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Job Category

Real Estate & Facility Management

Job Details

About Salesforce

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Description

The Associate Manager, Workplace Services MEP Engineering reports to the Senior Manager, Workplace Engineering, Americas. They will be responsible for providing on-site technical expertise to maintain building systems, support team members and events, and manage high-value facility assets. This is a full-time, in-office position based in Salesforce Tower San Francisco.

Core Job Functions

Building Systems Maintenance & Operations

• Serve as the primary point of contact for all mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce West Coast office locations (San Francisco, Palo Alto, and Irvine).

• Function as a subject matter expert in mechanical and plumbing systems, including HVAC systems, localized wastewater treatment plants, and commercial kitchen systems, offering engineering expertise and providing technical oversight.

• Conduct weekly critical asset walkthroughs to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly.

• Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process.

• Maintain relationships with service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed.

• Coordinate tenant BMS access on-site and remotely, and maintain lighting controls programming access as needed.

• Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems.

• Collaborate with the Salesforce Project Design & Delivery team to coordinate vendor access during capital projects and improvements, ensuring MEP operational alignment.

• Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services.

Asset Management & Planning

• Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS).

• Conduct quarterly asset surveys using CMMS, ensuring equipment information is accurate and up to date.

• Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.

Climate Action & Carbon Reduction

• Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills.

• Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs.

Events & Hospitality

• Operate lighting control systems and create specialized programs as requested by the Events team or for special events.

• Create specialty HVAC programs as needed for Events team or special event requests.

• Enforce and review Vendor Work Rules to ensure safe vendor participation in events.

• Coordinate with the Events team on external vendor MEP needs.

Health, Safety, & Emergency Preparedness

• Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.

• Implement building protocols according to Workplace standards in response to adverse events (e.g., smoke and wildfire, airborne pandemics).

• Maintain and monitor Indoor Air Quality (IAQ) sensors for the Tower locatio