ASSISTANT CLINICAL SERVICE DIRECTOR

JOB PURPOSE:

The Assistant Clinical Service Director, in conjunction with the Clinical/Center Service Director (CSD), supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the CSD serves as the Administrator for the LHCSA along with coordination of the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care. Coordinates with all managers to ensure all metrics logs are complete and provide support and assistance as required.

JOB RESPONSIBILITIES:

• Oversees, coordinates, and provides support to site-based Managers and clinical staff, inclusive of but not limited to the DTC and Day Health Center, rehab department, nutritional services, social workers, and home services management.

• Fully accountable for leading Care Planning meetings, ensuring all meetings are timely, monitoring any necessary follow-up after meetings, and serving as mediator when team has disagreements regarding patient care treatments.

• Balances & allocates IDT and related resources throughout the site and ensures adequate team assignments and coverage.

• Facilitates, reviews, and ensures effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.

• Ensure the care plans for each participant are completed timely.

• Provides oversight of the provision of services that impact participants’ care.

• Implement in-service training and management directives to support the development and advancement of team members.

• Collects and reviews data for operational metrics geared towards ensuring participants are treated in the right venue at the right time and at the right cost at the highest levels of quality.

• Participates in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.

• Implement in-service training and management directives to support the development and advancement of team members.

• Collaborates with departments within the clinical development pillar (medical board, research & innovation, clinical standards, and processes) to establish new & improved care delivery processes and treatment protocols.

• Monitor and minimize voluntary disenrollments.

• Investigates and assist in documenting and resolving customer issues and grievances in a timely, accurate, and courteous manner. This includes working with the other departments to resolve the source of the problem(s).

• Ensure all documentation for all participants are complete, and accurate, including and not limited to enrollment, disenrollment, electronic/paper medical record, and any other clinical documentation.

• Participate in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.

• Ensures the timely facilitation by the IDT of the implementation of the core function of effective care management: ensuring that the IDT provides the assessment, planning, care coordination, implementation, advocacy, and evaluation/oversight necessary on all aspects of health care delivery to CLHC PACE Participant.

• Ensure Level 2 investigation is completed in a timely manner according to regulation.

• Review participant’s charts for quality and address any deficiencies.

• All other duties as assigned.

• Participate in special projects and assignments as required.

• Only act within the scope of the individual’s authority to practice.

• Meet a standardized set of competencies for the specific position description established by the PACE organization before working independently.

Performance Standards

• Performs consistently with organization’s mission and philosophy.

• Performs job responsibilities according to organization’s policies. Seeks clarification when needed.

• Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.

• Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.

• Maintains HIPAA standards and confidentiality of PHI.

• Supports staff, student, and volunteer orientation and ongoing in-service education as requested.

• Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.

• Serves as role model for peers and colleagues.