Clinical Operations Manager

Description

HealthyU Clinics is seeking a Clinical Operations Manager. This position is responsible for the day-to-day management of a portfolio of outpatient medical practices. This position ensures delivery of high-quality, patient-centered care while driving operational efficiency, clinical excellence, staff engagement, and financial performance. The manager collaborates closely with providers, support staff, administrative leaders, and external partners to meet clinical quality standards, regulatory compliance, and business goals.

Key Responsibilities

• Lead the development and execution of strategic initiatives that improve patient outcomes, operational performance, and care delivery.
• Oversee implementation and management of quality improvement programs, and other regulatory benchmarks.
• Collaborate with providers and other clinical management staff to ensure operational standards.
• Manage portfolio MAs, and front office staff to foster a high-functioning, team-based environment throughout various clinics.
• Direct daily operations of outpatient clinics, including integrated services.
• Manage clinic schedules, payroll, supply ordering, and financial reporting to ensure strong budget to actual performance.
• Monitor operational workflows and identify opportunities for efficiency and service improvement.
• Serve as the compliance liaison, ensuring readiness for audits, inspections, and regulatory adherence.
• Coordinate facility maintenance and equipment needs in collaboration with internal/external vendors.
• Lead efforts to optimize the patient experience through data monitoring, service recovery, and staff coaching.
• Develop and maintain a culture of safety and continuous improvement, using data to identify and address trends.
• Interview, onboard, develop, and retain staff through coaching, performance feedback, and recognition.
• Provide training and support for staff across clinical and administrative roles, maintaining readiness to backfill staff positions as needed.
• Other duties as assigned

Requirements

• Medical Assistant Certification required
• Bachelor’s degree in Business, Healthcare Administration, Public Health, or related field preferred, or
• A minimum of 1 year of experience in a lead MA or clinical leadership position in a physician practice required
• Strong leadership, collaboration, and staff development skills
• Ability to manage complex clinical operations and budgets
• Excellent organizational, communication, and analytical abilities
• EMR proficiency (Athena experience highly preferred)
• Comfortable working in a fast-paced, multi-site environment
• Reliable transportation and willingness to travel between clinic locations as needed
• Prolonged standing, bending, and occasional lifting (up to 25 lbs)
• Reliable transportation is required for all positions, as occasional travel to other clinic locations may be necessary.