Payments and Operations Coordinator

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman six years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Our business success is built on the community around us, now more than ever. Therefore, we believe it is our responsibility to give back to those who support our growth. Through volunteerism, we can strengthen the communities around us and strengthen our business as well. That’s why we’re proud to offer up to 40 hours per year of paid time off to perform community service during work hours.

Position Summary

The Payments & Operations Coordinator provides timely customer service to all members and teammates through daily payment processing. Essential duties include coordination of information from various sources and the ability to navigate multiple systems to research and resolve issues, tasks, and responsibilities.

RESPONSIBILITIES include the following. Other duties as assigned.

• Scans, indexes, and verifies Credit Union documents to maintain accuracy and proper retention
• Regularly verifies documents stored off-site that have been imaged, logs the documents in the destruction log, and destroys the original document
• Accurately process daily mail to include deposits, loan payments, correspondence from outside vendors, outgoing payments & correspondence, and process return mail
• Management of plastic replenishments and audits
• Responsible for all document and card destruction in compliance with the Credit Union Record Retention Policy
• Assist with Foreign Collection and Return Deposit items
• Responds to member and teammate research requests
• Monitors various department email inboxes and phone loop
• Assists with the posting of incoming wires
• Assists teammates with questions, problems and requests concerning electronic documents and document retrieval
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

Supervisory Responsibilities   

This position has no supervisory responsibilities.                 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

High school diploma or GED required.

Certificates, Licenses, Registrations

Must be bondable. 

Software and Equipment Requirements  

To perform this job successfully, an individual