Dispatcher Transportation

Located along Lake Tahoe in the Sierra Nevada, Harrah’s and Caesars Republic Lake Tahoe properties are the premier employer of choice.

Here are just a few perks of working for Caesars Entertainment, the largest casino-entertainment company in the US.

· Professional and leadership development

· Paid breaks and a free meal during each shift

· PTO/FTO

· Access to the on-site team member gym

· Health and Wellness benefits after 90 days of service

· On-site Wellness Center and monthly health and wellness initiatives

· Employee Assistance Program

· Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University

· Optional 401(k) plan eligibility after 90 days of service

· Sign on bonus for select positions

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds that immerse, inspire and connect you”. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY:

Coordinates all limousine reservations, errands associated with limousine runs, shuttle moves and dispatches for the Transportation department. The dispatcher will be an individual who requires little supervision and acts as a primary support to the Transportation Supervisor

KEY JOB FUNCTIONS:

· Maintain accurate records of all transportation activities in the department.

· Communicate through two-way radio or cellular telephone with limousine and shuttle drivers to ensure constant status and location.

· Communicate through a multi-line phone system with other departments and properties to assist both drivers and guests.

· Use computer programs to track airline flights, review limousine reservations, find addresses and map driving routes.

· Build and maintain the daily limo board.

· Order extra limousines from outside companies for special events and areas outside average driving distances when needed.

· Control driver overtime and outsourcing to a minimum.

· Train newly hired dispatchers on working with radios, all computer programs including Harrah’s programs such as CMS, LMS, and answering multi-line phone system and dispatching.

· Prioritize guest reservations / dispatches.

· Coordinate guest limousine reservation requests with casino hosts and VIP personnel.

· Troubleshoot complex problems and resolve any issues in a timely manner.

· Answer incoming calls and assist when necessary or direct calls to appropriate areas.

· Inspect the limo fleet on a daily basis, maintaining vehicle inspection reports.

EDUCATION and/or EXPERIENCE:

· College Degree or equivalent work experience preferred with 2 years of demonstrated excellent guest service experience.

QUALIFICATIONS:

· Ability to multi-task is necessary.

· Must be able to obtain a gaming license

· Working knowledge of basic computer skills and programs including Microsoft Office Word, Excel, Outlook and Internet required.

· Knowledge and use of two-radio, multi-line phone, and cell phone required.

· Must be able to communicate effectively in English, in both written and oral forms.

· Must have interpersonal skills to deal effectively with all business contacts.

· Must have an even tempered demeanor.

· Maintain a professional, neat and well-groomed appearance, adhering to Harrah’s standards.

· Work varied shifts, including weekends and holidays.

· Able to work in a fast-paced stressful environment while troubleshooting complex problems.

· Must have the ability to effectively manage time and perform multiple tasks simultaneously

· Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

· Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

· Adheres to all regulatory, company and department policies and procedures

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

· Must be able to sit for long periods of time (8 hours).

· Must be able to listen and respond to aural cues.

· Must have the manual dexterity to operate a computer and other necessary office equipment.

· Must be able to maneuver throughout all areas of the property including stairs and escalators.

· Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Positions