Steve & Kate's Senior Camp Team Leader

Step into a role as Steve & Kate's Senior Camp Team Leader where in this role, you will lead and manage the Field Leadership Team for S&K Camps field operations. This role ensures operational excellence, leadership development, and alignment with the company’s strategic goals. The position is responsible for hiring, onboarding, coaching, and performance management of field staff, while also supporting program quality, customer experience, and organizational growth.

Camps

The primary purpose of this role is to lead and manage the Field Leadership Team for S&K Camps field operations and manage the Field Leadership Team for S&K Camps including direct oversight of Team Leads (8+) and indirect oversight of Camp Directors (80+) nationwide.

Field Trip Camps

The primary purpose of this role is to lead and manage the Field Trip Leadership Team for S&K Camps, including direct oversight of Team Leads (3+) and indirect oversight of Field Camp Directors (30+ and growing) nationwide. This role is also responsible for strategy and continuing to build out the Steve and Kate's Camp Field Trip program. This role ensures operational excellence, leadership development, and alignment with the company’s strategic goals. The position is responsible for hiring, onboarding, coaching, and performance management of field trip staff, while also supporting program quality, customer experience, and organizational growth in a growing line of business.

This position is remote.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities:

Depending on the line of business, the position may perform some or all of the below functions:

Major Functions/Responsibilities

• Provide leadership to Team Leads and indirectly oversee Camp Directors and camps across all regions.

• Hold Team Leads accountable for regional performance, budgets, and operational goals.

• Facilitate monthly virtual meetings, annual conferences, and professional development sessions.

• Support the design of hiring, onboarding, goal setting, and performance management processes and strategies.

• Management of Camp Directors includes designing and implementing onboarding for full time employees, defining responsibilities and goals, coaching, and partnering with HR for performance management processes

• Partners with National Director to make sure the development and management of Field and Leadership team supports company’s planned growth and strategic roadmap

• Conduct regular site visits when camps are in session and support in quality assurance assessments.

• Evaluate program quality and lead continuous improvement efforts.

• Implement performance management strategies, including coaching and corrective actions.

• Evaluate program quality and lead continuous improvement efforts.

• Partner with People Operations to design and implement hiring and assessment process for all hires

• Provide escalation support for health, safety, and licensing issues and ensure emergency response plans are implemented, and licensing standards are met.

• Escalation support for customer service, staff and health and safety issues that occur. Support Family experience team in timely response to concerns.

• Ensure programs are executed with fidelity, safety, and state regulations in mind. Supports the evaluation of these measures regularly.

• Senior Team Lead, Camps

  • Directly manages the Field Leadership Team for S&K Camps including direct oversight of Team Leads (8+) and indirect oversight of Camp Directors (80+) nationwide.

• Senior Team Lead, Field Trip Camps

  • Directly manages support team (3 in ‘26) and seasonal leadership for field trips

  • Planning and execution of all Field Trip activities including transportation, venues, food, pick up and drop off points. Regularly evaluates the program for safety and success.

  • Partners with National Director to make sure the development and management of Field and Leadership team supports company’s planned growth and strategic roadmap

  • Partners with Site Partnerships team to determine where product is best placed and executes finding a host location (park or school as required)

  • Manage