Senior Communications Program Manager, IT Services

IT Services, the internal Global Amazon IT support Content team - is seeking a curious, self-motivated, and creative communications professional who is looking to apply their skills and experience in innovative ways. An ideal candidate will want to be part of a team that does nothing but think about ways to more effectively communicate with colleagues while working to craft communications and enable messaging channels that will drive adoption and usage of IT products, services, and updates. In this role, you will manage the strategy of communications driving to IT content to help Amazon employees keep pace with the changing hardware, software, and policy needs of the company. We’re looking for a candidate who can exercise high editorial judgment in communicating across a large global org.

The ideal candidate is a high-judgment and self-motivated communications expert. You’ve worked to inspire customers through innovative programs, driven adoption of business-critical initiatives, and love seeing the output of great internal campaigns. You are excited about the opportunity to work in an inclusive and driven environment. You want to be part of a company that deeply appreciates the value of its employees. This is an opportunity for a creative, dynamic, and results-driven communications professional to add significant value to IT Services.


Key job responsibilities

• Develop and manage content and communications strategy for complex programs
• Leading highly innovative global internal communications strategies, related messages, and tactics that engage a dynamic employee base
• Proactively build and manage relationships with key internal stakeholders across a range of businesses and geographies to support new and existing products, features, and services
• Provide expert internal communications counsel to diverse groups within the organization across geographies
• Track and report content effectiveness metrics to internal stakeholders, as well as continually monitor, analyze, and tune messaging to maximize impact
• Identify emerging topics and develop proactive plans with stakeholders, including crafting content as needed.

About the team
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of creating strategic communications strategy, preferably at a high-growth technology company

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Excellent writing and verbal communications skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.