Senior Catering Manager - FedEx Field

Salary: 

​Other Forms of Compensation:  

Pay Grade: 12 

 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Job Summary

As the Senior Catering Manager, you will be responsible for in-house catering facilities, managing the daily operations of all catering functions, coordinating all function activities with the catering sales and culinary teams, and overseeing catering equipment maintenance and inventory.

• Ensures all catering services exceed guest expectations 
• Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability 
• Communicates clients’ needs through timely and detailed written and verbal communications to ensure internal understanding/compliance and external guest’s expectations of services 
• Has location-specific food and wine knowledge 
• Initiates contact with clients to secure their food and beverage selections in advance of event dates 
• Has strong attention to detail 
• Holds team accountable to steps of service to deliver great guest service 
• Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time 
• Ensures Show Quality standards are maintained at all times 
• Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits, and Levy team members 
• Regularly obtains feedback from clients and guests to improve operations 
• Supports and communicates Company initiatives 
• Respond and assist in any departmental guest service issues 
• Executes all menus, promotions, and programs as outlined by the Director of Catering per Levy standards 
• Develops and executes strategic research programs and plans per Core Signatures 
• Thoroughly and accurately uses applicable Levy systems (Purchasing Systems, Point-of-sale, WFM, Reserve, and more) 
• Achieves daily sales and assigned cost goals 
• Achieves assigned budget goals 
• Employs good safety and sanitation practices 
• Follows and enforces responsible alcohol service policies 
• Executes required daily reporting on time 
• Completes required department reports and compiles information at month-end closing 
• Ensures team members adhere to Levy Company guidelines as stated in the team member training manual and employee handbook 
• Assures the continual process of revenue development 
• Promotes the sale of profitable Levy services 
• Prepares account forecasts and analysis of group sales per Levy Core Signature Guidelines 
• Assures the complete billing for client services and receipt of payments per Levy standards 
• Uses all performance management tools to provide guidance and feedback to the team 
• Promotes a cooperative work climate, maximizing productivity and morale 
• Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members 
• Interviews, hires, trains, and develops team members according to Levy guidelines 
• Displays a positive attitude towards team members

 

Job Requirements

• 3+ years of experience in a food and beverage operational position
• A bachelor’s degree in hospitality management is preferred
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Curious about Life at Levy? Check it out: Levy Culture

 

Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

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