Equipment Support Specialist

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees.

 

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

 

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

 

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The Equipment Support Specialist will be responsible for supporting the Equipment Administration Team to assist in fulfilling all equipment needs for Franchisees: new, adders, replacement, re-equips, etc. The Equipment Support Specialist will collaborate with franchisees and vendors to make sure equipment is quoted, ordered, and invoiced properly for equipment placed within their gyms.

Responsibilities

• Generate quotes for Franchisee’s equipment needs – primarily related to adder/replacement orders.
• Order equipment and coordinate delivery with vendors and Franchisees.
• Assist in prep work to determine monthly revenue recognition including verifying all systems are accurately capturing revenue, delivery confirmations are received and Power Bi activity. Generate invoices for successfully delivered equipment ensuring revenue recognition SOX controls are adhered to, as requested.
• Maintain close communication with vendors and keep track of all 3PL and back ordered equipment deliveries across multiple Google Spreadsheets.
• Generate monthly install folders for the Senior Team Lead.
• Assist with all month-end closing activities to ensure a successful, on-time close. Activities include invoicing, open PO reporting, and inventory validation processes.
• Process director’s expenses in Concur and submit for approval.
• Validate franchisee bank letters to ensure compliance.
• Assist with audit requests – both internal and external as needed.
• Assist Finance Team with AR Collections.
• Communicate directly with vendors on back orders.

Qualifications

• Associate or bachelor’s degree in accounting or a relatable field
• 2+ years’ experience in an accounting or customer service administrative role
• Salesforce experience, highly desired
• Great Plains experience, strongly preferred
• Experience processing expenses in Concur, preferred
• Skilled in MS Office Suite, specifically Excel
• Strong customer service skills
• Strong attention to detail, efficient, and organized with an ability to establish priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

Perks

• Hybrid work schedule out of our Hampton, NH Club Support Center
• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits
• Generous vacation/holiday pay
• Volunteer days off 
• 401(k) Retirement
• Employee Stock Purchase Program
• Childcare reimbursement
• Pet care reimbursement
• Tuition r