Join Us to Shape the Future of AI and Digital Delivery at CFA Institute

CFA Institute is advancing an ambitious 2030 Strategy—and AI is at the center of how we evolve our education and credentialing offerings. As the Senior Head, AI Enablement and Digital Delivery, you will unify two strategic capabilities—enterprise-grade digital delivery and AI enablement—into one integrated function that accelerates innovation, improves learner and member experiences, and drives measurable business value at scale.

In this highly visible executive role reporting to the Chief Information Officer, you will lead a global, multi-disciplinary organization spanning product, engineering, data, cybersecurity, operations, and business partners. You’ll set the vision for how we design, build, and deliver digital and AI-enabled solutions, while championing responsible and ethical AI practices across the enterprise.

If you are a strategic, hands-on technology and AI leader who can move seamlessly between board-level vision and delivery execution, this is an opportunity to leave a lasting impact on the global investment profession.

Set and lead the AI-enabled digital delivery vision

• Define the integrated digital and AI delivery vision that advances CFA Institute’s 2030 Strategy and strengthens its market leadership in education and credentialing.

• Influence senior executives and portfolio leaders to prioritize high-impact digital and AI-driven initiatives that align with enterprise goals and deliver measurable value.

• Champion an innovation-focused, human-centered, and ethically grounded culture in all aspects of digital and AI adoption.

Drive digital delivery excellence at scale

• Lead the execution of the global digital delivery portfolio, ensuring outcomes meet scope, schedule, budget, and quality expectations.

• Establish and mature delivery frameworks, governance, methodologies, and performance metrics that ensure predictable, transparent, and high-quality delivery.

• Drive engineering and delivery modernization through DevOps, CI/CD optimization, automation, cloud delivery best practices, and scalable architectural patterns.

• Oversee multimillion-dollar delivery budgets, resource allocation, and vendor management across global digital operations.

• Partner closely with Product, Application Development, and Enterprise Architecture to ensure delivery aligns with strategy, design standards, and long-term maintainability.

Lead and scale AI enablement across the enterprise

• Define, evolve, and govern the enterprise AI enablement roadmap, including generative AI, intelligent agents, machine learning, analytics, and automation.

• Identify and prioritize high-value AI use cases across key portfolios (Education, Membership, Finance, RAS, MCX), ensuring alignment with business needs and measurable outcomes.

• Lead enterprise-wide adoption of AI tools and platforms (e.g., OpenAI Enterprise, Microsoft Copilot, Snowflake, AWS AI services).

• Build and scale internal AI agents, co-pilots, and automation frameworks to increase workforce efficiency, decision quality, and customer experience.

Ensure responsible, secure, and compliant AI and digital delivery

• Establish and oversee delivery governance, risk management, and compliance frameworks across digital and AI initiatives.

• Lead responsible and ethical AI practices including model lifecycle governance, bias mitigation, data controls, and alignment to standards such as NIST AI RMF and ISO 42001.

• Collaborate with Enterprise Risk Management, Legal, Cybersecurity, and IT Operations to ensure secure, compliant delivery and AI deployment.

• Chair or co-lead the internal AI Governance Council, regularly briefing the CIO and executive leadership on progress, value, and risk posture.

Translate strategy into measurable business outcomes

• Define enterprise-level KPIs, dashboards, and performance frameworks to track AI maturity, delivery health, adoption, and value realization.

• Translate digital delivery and AI strategies into tangible outcomes: productivity gains, improved learner/member experience, cost efficiencies, and faster time-to-delivery.

• Partner with portfolio and operations leaders to embed AI-driven workflows across product delivery, finance, marketing, and service operations.

Build and develop a high-performing global team

• Lead and grow a global, multi-disciplinary team including delivery managers, scrum leaders, project managers, AI engineers, automation specialists, knowledge engineers, and AI adoption leads.