Supervisor, Medical Staff Performance Improvement

The Supervisor, Medical Staff Performance Improvement is responsible for overseeing the performance improvement and professional development of onboard medical staff, including doctors, nurses, and other healthcare professionals. This role involves the evaluation of performance measures and implements improvement initiatives to enhance   patient care. The Supervisor develops and implements performance improvement plans, facilitates feedback, and ensures corrective actions are completed to support professional growth.

The Supervisor supports professional development through identification of leadership development initiatives and learning opportunities to ensure a competent and thriving medical workforce. The Supervisor oversees promotion pathways by identifying strong performers with leadership potential and facilitating the promotion process. The Supervisor supports efforts to ensure that medical teams meet the organization's healthcare standards and contributes to the overall effectiveness of onboard medical services. The role collaborates within the department to achieve well-coordinated staffing solutions.

This role will interface with brands, medical teams onboard, shoreside health services and public health leaders as well as external vendors that manage our healthcare systems. This includes supporting the North American brands which is comprised of five brands with approximately 65+ ships carrying over 10 million guests annually and employing over 100,000 team members.

Essential Functions:

• MEDICAL STAFF PERFORMANCE IMPROVEMENT
  • Supports the evaluation, optimization, and improvement of the performance of doctors, nurses, and other shipboard healthcare staff. 
  • Ensures medical staff consistently participate in the shipboard performance appraisal, and review processes, and encourages objective and actionable assessments.     
  • Coordinates with onboard leaders to assess staff performance against role responsibilities by evaluating clinical skills, adherence to protocols, patient interactions, teamwork, and overall effectiveness.
  • Supports the development of performance improvement plans and corrective actions. Reviews outcomes and provides suggestions for subsequent measures.
  • Works closely with onboard People (HR) partners to provide feedback to medical staff and monitor implementation of corrective actions. 
  • Supports conflict resolution with disruptive team dynamics. 
  • Collaborates with stakeholders to identify opportunities for workflow process improvements or individual training based on performance appraisals, patient safety events, and patient complaints. Identifies appropriate interventions and discusses with manager.
• MEDICAL STAFF PROFESSIONAL DEVELOPMENT
  • Supports medical staff professional development through the identification and implementation of customized learning opportunities to promote an efficient, productive, and engaged medical workforce.
  • Evaluates the onboarding and integration of new to sea staff into the shipboard medical environment. 
  • Identifies strong performers with leadership potential and communicates medical staff promotion pathways and opportunities.
  • Coordinates the promotion process, including collection and review of feedback assessments, staff engagement, and notifications to relevant departments regarding promotion.
  • Works closely with scheduling and on-board teams to supervise the process of medical staff promotion pathways and opportunities.
  • Facilitates the review of shipboard leaders that completed probation or acting periods in senior roles to determine eligibility for confirmation.
  • Supports development of senior leader orientation and competencies applicable to performance management.
  • Supports development and implementation of leadership learning and development programs.
  • Facilitates mentorship opportunities for experienced medical staff to provide guidance and support to new hires and newly promoted seniors.
  • Identifies individual learning needs based on performance reviews and supports subsequent learning and development opportunities.
  • Collaborates with other shoreside teams to develop and review onboarding material.
  • Identifies areas for improvement and collaborates with shoreside SMEs to provide ongoing learning opportunities in key performance areas.
  • Maintains staff performance information as reflected in appraisals, handover reports, and/or in comments from shipboard and shoreside colleag